I really need some help and information here as I'm about to give up on this thing. As I stated in my two previous threads, yesterday I bought a GO 52 from Best Buy. It apparently really is a VIA 53. According to the box and the documentation this unit is supposed to come with lifetime maps and lifetime traffic service through a connected cell phone to TomTom Services. When I check on the installed apps in the device, it says that my Traffic Service expires on 2/1/19, and directs me to the TomTom website to renew. When I go to the website and check the devices in my account, for the VIA 35, it shows under TomTom Traffic, TEMP 2WK, then under TomTom GO Connected services it also states TEMP 2WK. If I do go to the page to renew the traffic service it has a disclaimer that it does not apply to either the GO 52 or the VIA 53. (They are not mentioned in the list of supported devices.) So what's up? I'm supposed to have lifetime traffic yet the device states otherwise and when I go to the website to renew, the site says the update is not for my device. I'm about to throw in the towel and return this thing. I can't believe how inconsistent TomTom is in their documentation and support of their devices. I hope someone on here can help me with this. I dread calling TomTom as I'm familiar with their support or lack of support, whichever is more appropriate.