Help, I can not update the traffic in 6200. I forgot the password to enter my account on the device

[Maks]

Help, I can not update the traffic in 6200. I forgot the password to enter my account on the device tomtom6200

 

[Arno]

I am not familiar with dual SIM card devices but thought you would get traffic automatically.

 

[Maks]

service traffic ended in 2018. To buy a new package, I need to log in to an account whose password I forgot

 

[Arno]

Don't know if these Customer Service numbers are still OK

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Russia
+31 20 850 1004 (International number, support provided in English only)
Monday - Friday: from 11:00 to 18:30 Moscow time

Send an eMail to Customer Service; look up on the Web.

 

[canderson]

service traffic ended in 2018. To buy a new package, I need to log in to an account whose password I forgot

By any chance did you use the same username and password for MyDrive (the web app)? You might have been using this page https://mydrive.tomtom.com/ru_ru/ to get Cyrillic characters.
If so, you might check your stored username and password in your browser for that site.