Don't know if these Customer Service numbers are still OK
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Russia
+31 20 850 1004 (International number, support provided in English only)
Monday - Friday: from 11:00 to 18:30 Moscow time
Send an eMail to Customer Service; look up on the Web.