GO 825 Live- battery fault at startup??

[dpk]

After installing recent GPS Fix and OS upgrade, my GO825 Live does/did the following:

• Started failing to to display live traffic updates
• No longer started up with car ignition- had to manually start it each time
• Then the battery failed to charge up- even after hours of charge, never got over 15% and now is virtually dead
• Now it wont even start unless attached to eg a laptop for power
• Even when started now under laptop power, it drum rolls, shows splash screen and then goes black with an audible static sound
• I have tried the full re-boot (hold start button 20 seconds etc but it wont get beyond a pictorial screen showing device not connected to PC (red cross indicated)

I used to love my Tomtom but am defintely starting to think otherwise. Any ideas- I thought maybe battery is cooked as it was left in the vehicle over a very hot Australian summer day??

 

[dhn]

That is a possibility (overheating the battery). Any electronic device facing extremes of temperature can have those issues.

And loss of Live Traffic info often is a symptom since it requires a lot of battery power.......

 

[dpk]

Battery answer

Well, whatever the cause, the battery was definitely US. Bought a new 'long-life' battery and replaced the old- now charges to 100% and working well.

 

[Brian Walters]

Hey, How do you change the battery, I've got a Go 400, no screws to hold it together!!

 

[dhn]

If you have a 400, is it under warranty? If so, the battery should be replaced by TomTom for free, if necessary.