Go Live 825 (FW) RIP?

Discussion in 'Technical Support' started by EJB, Aug 23, 2018.

  1. EJB

    EJB

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    TomTom Model(s):
    GoLive 825
    Excellent for 3 or 4 years owned.
    After latest map and other updates (2 weeks ago) turns on and off at random.
    It will still connect and update (GPS fix) to My Drive.
    Have tried to reset via:-
    Hold after 'Drum Roll'....when black screen with white writing appears tap 3 time to bring up connect to PC.
    On the occasions it has actually connected the servers are too busy.
    Spent two weeks trying to resolve this can anyone help Please?
     
    EJB, Aug 23, 2018
    #1
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  2. EJB

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    What happens if you just hold UNTIL the drum roll and release (normal reset method)?
    When you say 'turns on and off', under what circumstances? Does it reboot or actually turn off? Does it eventually automatically turn back on again?
     
    canderson, Aug 23, 2018
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  3. EJB

    dhn Moderator

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    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    If the serial number of the device is FY, then it is considered End of Life by Tomtom. A serial number of FB or FW is ok. So call support but do not mention the device when prompted in order for a live agent to reply:

    [​IMG] United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Aug 23, 2018
    #3
  4. EJB

    EJB

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    TomTom Model(s):
    GoLive 825
    Thanks both for your comments.
    Canderson.....In all start cases the device reboots at random....sometimes a few seconds and sometimes a few minutes...it doesn't actually turn off and stay off...…….it always reboots.
    When trying the '3 tap' start sometimes the screen fills with white text and 3 taps are possible ( but only rarely successful)....sometimes it only half fills the screen and then reboots immediately to the normal 'Street image' screen.
    dhn...Grateful for the UK number will try that in due course although I have seen that it may be out of support on the TT site.
     
    EJB, Aug 23, 2018
    #4
  5. EJB

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    If not End of Life, it still is eligible for support.
     
    dhn, Aug 23, 2018
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    EJB likes this.
  6. EJB

    EJB

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    TomTom Model(s):
    GoLive 825
    As the 3 taps reset will not work and the age (4 1/2 years) of the device I have been offered a reasonable discount on a new one.
    Got through to a live agent as advised and the price is a good saving on the main retailers discounted prices.
    Thanks again:)
     
    EJB, Aug 25, 2018
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