I have owned my Tom Tom Start for about 3 years. I tried to update it and add some European maps a year ago. I keep getting the message "device not connected". The instructions on what to do are unbelievably complicated for a non-techie like me. Why are there so many models? Why are there two operating devicesm- Tom Tom Home and TomTom Connect + ? How am i supposed to know which one to use? Why isn't the model no written on the machine anywhere? (Packaging is long gone) I finally paid £35 for a guy to come out from our local computer repair place and he downloaded the maps. I was busy whilst he did it and did not see what he did but he told me it was straightforward now. So .... today I plug in my Tom Tom to my computer. I go to the icon on my Start up page and click it. I connect my device to the computer and guess what "no device connected" Makes me want to throw the ~~~~~~~ thing out of the window. When I looked into updating the service I discovered that I had both Tom Tom Coonect AND Tom Tom Home installed on my computer. Which one to use???? Is there any online live advice service which could talk me through what to do. Or is it another £35 to just update the machine and add a map?