Bluetooth Connection Problems

Discussion in 'Technical Support' started by Radamanthus, Oct 19, 2017.

  1. Radamanthus

    Radamanthus

    Joined:
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    Messages:
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    Location:
    Vancouver, BC, Canada
    TomTom Model(s):
    Go 600
    Recently, my TomTom Go 600 has had problems maintaining a bluetooth connection with my IPhone. As a result, I am unable to log into MyDrive and Traffic for any length of time as the TomTom keeps connecting then dropping the connection with my IPhone.

    I've tried resetting the network settings on my phone and doing a factory reset on my TomTom, but the problem continues. The application version on my TomTom is 17.200.0011.311 and the OS version on my phone is 11.0.3.

    I understand that this is not an uncommon problem. Anyone have and ideas on how to fix it?
     
    Radamanthus, Oct 19, 2017
    #1
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  2. Radamanthus

    canderson Moderator

    Joined:
    Dec 28, 2007
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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Curious -- are you using Bluetooth on your phone for any other purposes besides the MyDrive connection?
     
    canderson, Oct 19, 2017
    #2
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  3. Radamanthus

    Radamanthus

    Joined:
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    Location:
    Vancouver, BC, Canada
    TomTom Model(s):
    Go 600
    Just to connect to the hands free calling in my vehicle. I did notice that the problem seemed to appear after updating to OS 11 on my IPhone.
     
    Radamanthus, Oct 19, 2017
    #3
  4. Radamanthus

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Others are complaining about OS 11 and connectivity problems with their devices. See what support can suggest:

    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
     
    dhn, Oct 19, 2017
    #4
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