just posted this a moment ago
Try a pin reset. If that doesn't help, try running the Clear Flash tool found at this link:
http://www.tomtom.com/support/index....Lid=4&nostat=1
or
Device stuck at start-up screen.
Answer
If your device stops at the start-up screen after you turn it on, the TomTom application may not be installed properly.
See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
To solve this, follow the steps below.
Remove the current application
1.Reset your device.
2. Connect your device to your computer.
3. Turn on your device by pressing the power button for 5 seconds.
4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
6. Click on the plus symbol next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.
Reinstall the TomTom application:
1. Start TomTom HOME (
www.tomtom.com/home).
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
You can install the application by clicking the plus symbol and then Add.
2b. If you never updated your device on this computer, click Update my device.
If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.
3. HOME offers to download and install the latest version of the TomTom application.
4. Click Done and then click Device > Disconnect Device.
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.
