910 won't turn on

[rickrack]

My 910 intermittantly will not turn on unless I put it in the charge cradle.
Battery fully charged.
Also, the window mount has intermittant charge connection and I wonder how long I am warranteed for the improved mount that was defective when I bought it 2 or 3 years ago when the 910 just came out.

 

[dhn]

Some 910's came with a 2 year warranty. Check in your licence folder on your unit. Maybe it still applies for you.

 

[rickrack]

Out of warrantee

I am out of warrantee. Could the battery be starting to fail? It has been 4 years.

 

[dhn]

Quite a possibility. Send a pm to GAW, our resident Battery Guru here and see if he can assist.

 

[GAW]

This probably will not be applicable, but just for the h... of it - do a dhn (I meant pin) reset and if you have never done a clear_flash of the memory - download from the TomTom site and give it a try.

Now, if you are able to turn your 910 on, and it indicates full charge - how long will it stay on? If not very long, you are probably ready for a new battery.

At least you will again have a battery that will last close to the advertised 4 hours, as TomTom put batteries with less then 1/2 the capacity of the older units in the new ones and advertises them as being good for 5 hours (2 is a stretch).

If you Google "TomTom Batteries", you will pull up a number of sites that list replacement batteries for all TomTom units except the newest ones. At least one site also includes basic tools to open your 910 (I never did that - as I had a replacement unit and the battery was still good when I eBay'd it). I think they also have some basic instructions, but you might also search this forum for 910 or 510 disassembly examples.


As for the window mount - make sure you 910 does not rest on and/or make contact with anything below it. This will result in intermittent contact.

If this is not the case, and as TomTom will not supply replacements, you may be limited to eBay - which has listings of these and other parts for the older TomTom's. Make sure you pay them through PayPal, as you are protected by PayPal if you have any problems.

 

[rickrack]

Reset Worked

Thanks everyone especially GAW. I had done a flash update and the voice was in slow motion for a day, that seems ok now. Question, is a 2600 mah extended battery better than the 2300 mah.
Also the mount for the windshield had problems because it was too small for the unit and TomTom resolved that so I want to order a new one. Is there a serial number for the mount so I don't get a replacement of the old bad model?
I used this unit walking and driving in Europe 4 years ago. Fantastic unit.
Thanks again.

 

[geocacher]

Yes, 2600 MaH is better than 2300 MaH.

 

[GAW]

Thanks everyone especially GAW. I had done a flash update and the voice was in slow motion for a day, that seems ok now. Question, is a 2600 mah extended battery better than the 2300 mah.
Also the mount for the windshield had problems because it was too small for the unit and TomTom resolved that so I want to order a new one. Is there a serial number for the mount so I don't get a replacement of the old bad model?
I used this unit walking and driving in Europe 4 years ago. Fantastic unit.
Thanks again.

See the post below. I don't know how old their unit was, but it looks like TT will replace the mount. I don't think they would re-ship a bad one.


Talking Go510 New Mount
I purchased a TomTom 510 to be used in a fire company vehicle. We have been running into a problem with unit turning on and off will driving down the road. After further research into problem, I found out that the GO510/910 had problems with the mount and were replacing mounts free of charge. I just want to thank the customer service reps that helped me resolve my problem and getting my TomTom back in service. That is the true meaning of customer service. Thanks Matt & Amanda