My 910 won't connect to any PC

[Stoke63]

My 910 was being managed by a windows XP home lap top. I backed up, bought new map up dates, installed. Shortly after I got the dreaded flashing red x. Could never get the device to connect back with the PC to fix according to the tech support directions. Once i turn the unit off, it will not turn on until I reset it. then I can turn on and back to flashing red x. I put on craddle and plug into PC (and my Mac) it goes into "formatting". When done all I have is a screen with Tom Tom GO 910 in upper right corner and a green back ground with picture of the unit in the lower left. Is there any hope of restoring the device?

 

[dhn]

Do what you need to do to get it turned on and connected to the computer. Make an Explorer, not Home backup. Delete all the loose files in the root of the unit, NO folders or their contents.

Connect to Home and install the application offered.

Disconnect properly from Home using the Device Disconnect icon.

Any better?