5100 + tomtom home or mydrive?

Discussion in 'Technical Support' started by pe2dave, Sep 21, 2015.

  1. pe2dave

    pe2dave

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    Existing 720 user. TT home installed.

    Connect new 5100. Device seems to think it's connected.
    mydrive sort of recognises it... then tells me to install home.
    Home doesn't recognise it!

    Confused.com? Where are map updates sourced please? Home or mydrive?

    Usb connection with / without 'base'.
    Via usb card (which 720 was happy with) and direct to computer (windows 7).

    Suspect (TT) usb cable? Is it a standard usb mini?
     
    pe2dave, Sep 21, 2015
    #1
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  2. pe2dave

    dhn Moderator

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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    The 5100 requires MyDriveConnect, not Home. Also, make sure you use a different email address for the 5100 than used for any previous device.
     
    dhn, Sep 21, 2015
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  3. pe2dave

    Arno Moderator

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    Location:
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    TomTom Model(s):
    930; GO 620; Start 63
    It can be a fictitious eMail address as long as it is different.
     
    Arno, Sep 21, 2015
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