Windows to Mac

[dhowat]

I have a TomTom One IQ routes that i love and have used for several years. it was initially set up to work with a Windows based PC but last year i changed to Mac.

I am running an iMac with 16GB of Ram, OS X 10.8.2 and a 2.8GHz Intel core i7
the TomTom Home is version 2.9.4.1939 and is installed correctly on the Mac.

When i connect the GPS device, the TomTom HOME crashes.

do i need to do any re configuration of the device to make the switch from Windows to Mac?? are there any known compatibility issues with One IQ ROutes/ Mac OS X 10.8.2 and Home 2.9.4.1939

can i reset the device to factory defaults and start "as new" with the Mac??
I have a tomtom account and the Home app registers to that account without issues.

Does anybody have a solution... i would like to update my maps and the device

Thanks

 

[dhn]

What error do you see on the Mac when Home crashes?

 

[dhowat]

Essentially

"TomTom HOME quit unexpectedly

Click re open to open the application again. this report will be sent to Apple"

THe top line in the details is show below.

Process: TomTom HOME [18908]
Path: /Applications/TomTom HOME.app/Contents/MacOS/TomTom HOME
Identifier: com.tomtom.tomtomhome
Version: 2.9.4.1939 (2.8)
Code Type: X86 (Native)
Parent Process: launchd [138]
User ID: 501

Date/Time: 2013-03-05 14:14:03.182 +0100
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Interval Since Last Report: 816317 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 2755 sec
Per-App Crashes Since Last Report: 17
Anonymous UUID: 1B462D0E-C00E-22E0-D1C8-9A84E632B7DB

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

 

[dhn]

Hopefully, someone with Mac experience will check into this thread and provide some guidance. Check back later.

 

[zengshengliu]

I been using a combination of windows and mac with my TomTom and I have no problem at all. The only thing I can think of is to redownload the tomtom home, because (this happen to me on other application) when I download it from app store, it crashed, but when i download it from the source website, it works. So maybe there is something wrong with the downloads you got.

 

[Wyvern46]

I had read reports on the Tomtom Forum about problems with 10.8, which is why I've stuck with 10.7 despite being entitled to a free 10.8 upgrade. None of which helps you. I can only suggest a call to TTCS to see what they think the current situation is.

 

[Kar98]

Try setting the language in TTHome to American English. I've experienced some crashes when it was set to UK English.

But I haven't had any crashes with the current version of TTH and OS X 10.8