VIA 620 will not connect.

Discussion in 'Technical Support' started by Buddyboy546, Dec 16, 2018.

  1. Buddyboy546

    Buddyboy546

    Joined:
    Dec 16, 2018
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    VIA 620
    I am using a VIA 620 with the supplied USB cord attached directly to my OSX 10.12.6. In the past I have connected it via Tom Tom My Drive Connect and have installed updates. Now, for the longest time, it will not connect although it tells me I have five updates waiting for me. I have removed and reinstalled My Drive Connect to no avail. i have checked the device in my system preference Network control. It shows there with the desired orange button, meaning it is properly connected and functioning. Nonetheless I have removed it, reconnected it and renewed the DHCP lease, again to no avail. I have searched the official site and followed all the suggestions I can find. It shows "connecting" when plugged in but, after timing out, it says the server is busy, try later, or "not responding".

    Any help or suggestions would be appreciated.
     
    Buddyboy546, Dec 16, 2018
    #1
    1. Advertisements

  2. Buddyboy546

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,405
    Likes Received:
    82
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Don't know anything about the Mac, sorry, but isn't the orange colour an alert that something is not working properly.
     
    Arno, Dec 17, 2018
    #2
    1. Advertisements

  3. Buddyboy546

    Buddyboy546

    Joined:
    Dec 16, 2018
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    VIA 620
    Not according to Tom Tom postings. Orange is said to be recognized and working properly.
     
    Buddyboy546, Dec 17, 2018
    #3
  4. Buddyboy546

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,405
    Likes Received:
    82
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    OK. I only remarked because a brief Google search showed

    Screen Shot 12-16-18 at 10.29 PM.JPG
     
    Arno, Dec 17, 2018
    #4
  5. Buddyboy546

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,870
    Likes Received:
    180
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    One thing you said caught my attention. "...renewed the DHCP lease...". Eh? Your 620 does indeed look like a network adapter (thanks to the MyDrive app that does the USB to TCP bridge), but it should have a static address of http://169.254.255.1. It's not a DHCP device. In fact, it might be worth typing that address into your favorite browser address bar to see if the 620 responds.

    Specifically, try this url >> http://169.254.255.1/personal

    That should garner some sort of response from the device if it's able to be contacted at all, even if you don't have any custom POI's loaded.
     
    canderson, Dec 17, 2018
    #5
  6. Buddyboy546

    Buddyboy546

    Joined:
    Dec 16, 2018
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    VIA 620
    Thanks for your response, canderson. I tried your suggestions and got the same result as with My Drive Connect, it just times out. Very frustrating.
     
    Buddyboy546, Dec 17, 2018
    #6
  7. Buddyboy546

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,997
    Likes Received:
    443
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
  8. Buddyboy546

    kristaltimm

    Joined:
    Jan 5, 2019
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    VIA 620
    I am having the same problem. My tomtom via 620 shows I have 4 updates it but it says "not connected" beside an orange circle with an exclamation point in the circle. I have been able to update in the past. I do have the cable connected to my computer. Any ideas?
     
    kristaltimm, Jan 5, 2019
    #8
  9. Buddyboy546

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,997
    Likes Received:
    443
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Do you mean Go 620? If so, the 620 is designed to get updates using WiFi, not MyDriveConnect. But you can use the usb cable with MyDriveConnect running BUT minimized and the device connected to the computer.

    For further help, call support:

    [​IMG] United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
     
    dhn, Jan 5, 2019
    #9
  10. Buddyboy546

    kristaltimm

    Joined:
    Jan 5, 2019
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    VIA 620
    According to MyDrive, I have a Via 620 S/N WN1463F02787. Now I got it to connect, but it says I do not have enough space to do the update. I have removed everything, including the voice and it still says I do not have enough space. Any ideas?
     
    kristaltimm, Jan 5, 2019
    #10
  11. Buddyboy546

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,997
    Likes Received:
    443
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Yes. Get yourself a 16 gb SanDisk microsdhc card and insert it into your device. Let the device format it in its proprietary method and you should be good to go for map expansions and additional maps. The likely location for the sd card slot is where the cable connects to the device but other possibilities include the bottom under a removable cover and the back of the device.
     
    dhn, Jan 5, 2019
    #11
  12. Buddyboy546

    kristaltimm

    Joined:
    Jan 5, 2019
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    VIA 620
    Thank you.
     
    kristaltimm, Jan 5, 2019
    #12
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.