Trouble with new map version 710

[Rufusr]

I have just purchased the 720 and am trying to download the newer map version with the 30 day map guarantee. The only map available to me is a Guam map. The map version on my unit is 705. Home version is the latest 2.22
Any help would be appreciated.

 

[KenP]

I have TT one third generation and I was unable to update from 7.10 to 7.15 thru home. They still have some bugs to work out. I called TomTom and a friendly tech walked me thru purchase verification then uploaded newest maps on my account on website and then I was able to download. Quick and painless I had maps downloaded and installed within 2 hrs after calling. 866.486.6866 number for America and Canada. Hope this helps.

 

[Rufusr]

Called TT tech support & they had me fax coupon & PoP to them with a Ref.#. On receipt they will attach the new map to my acct. at which time I have to call them back for further instructions.
They said the new map is not yet available on-line so the automatic upgrade does not work and they don't want to put the 710 map back up as it is now obsolete.
Will let you know what happens.

 

[Pedro2NR]

You should be able to download your updates as you would normally and you should see the map update there.

 

[Rufusr]

I am still not able to download any updates other than Guam. Will have to wait until tomorrow to call tech support and have them load the map into my account.

 

[Rufusr]

Phoned TT tech support this morning and got the new map added to my acct.
Voice addressing is now working. WOO HOO