TomTom MyDrive Connect timeout ("server too busy")

[Andrews_001]

Hi at all,

I am trying to connect my Tomtom to my Mac to update it.
I have downloaded and installed the latest version available (v. 4.3.4.5022) but I can't login.
I have tried many times but the response is always the same: "server too busy" which results in a timeout error on the log
Has anyone tried and detect the same problem ?

Thanks

 

[Kieron M]

Hi at all,

I am trying to connect my Tomtom to my Mac to update it.
I have downloaded and installed the latest version available (v. 4.3.4.5022) but I can't login.
I have tried many times but the response is always the same: "server your busy" which results in a timeout error on the log
Has anyone tried and detect the same problem ?

Thanks

Hi Andrews_001 -

I have been having a similar issue - but MyDrive Connect isn’t even opening up on my IMac, even after uninstalling and reinstalling. Hoping the problem is resolved commencing tomorrow when the TT team are back from their hard earned weekend break.

 

[jimZon]

I have the same issue - would REALLY need to update it for tomorrow. Going to drive to Poland. Using version 4.4.0540 on Windows 11. Freshly installed Windows and client.

 

[Willy875]

I have the same issue - would REALLY need to update it for tomorrow. Going to drive to Poland. Using version 4.4.0540 on Windows 11. Freshly installed Windows and client.

There is a problem with Tomtom servers the solution wait for Tomtom to resolve the problem
which file do you want to update?

 

[jimZon]

There is a problem with Tomtom servers the solution wait for Tomtom to resolve the problem
which file do you want to update?

I only have Western europe installed. Need Poland and Germany on my map.

 

[Willy875]

I only have Western europe installed. Need Poland and Germany on my map.

To navigate between different countries, it is best to install the complete Europe maps for all 48 countries.

 

[Andrews_001]

now the server has started working again
have a nice day

 

[turbopete]

now a year later, the issue persists once again. you would think that they would have sorted the issue out by now and have servers that CAN cope with demand etc

 

[Willy875]

now a year later, the issue persists once again. you would think that they would have sorted the issue out by now and have servers that CAN cope with demand etc

Sometimes there are bugs with the servers, but the problems don't last long, so you have to look elsewhere than on a problem with the Tomtom servers.

 

[turbopete]

Sometimes there are bugs with the servers, but the problems don't last long, so you have to look elsewhere than on a problem with the Tomtom servers.

except the message on screen SAYS the servers are the issue. ive been trying to simply download quickfix GPS updates for 5 HOURS now. ive powered the computer on and off, checked the version im running (4.5.0.5086 which as i only reinstalled Mydrive connect 2 weeks ago, id guess is the latest version), checked i have no antivirus/anti malware etc that could conflict, everything else works fine EXCEPT mydrive connect. so what would you suggest it is?