MyDrive connects to my tomtom (it knows how much memory is free) but ...

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MyDrive connects to my tomtom (it knows how much memory is free) but then tells me to connect the device. And the update options (which I received an email about) are greyed out.
 
Anything here?:

https://en.discussions.tomtom.com/m...q-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

Support:

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02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
 

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