Tom Tom Home Failure

[Koalabare]

Has anyone else seen the attached message when trying to get TT Home to operate their gps?

Been getting it for three days now and probably will contact TT Support in the am.


Thanks

 

[dhn]

Have you tried to look at Event Viewer to see if anything is there?

 

[Koalabare]

dhn,

Where is the Event Viewer located?

 

[dhn]

If an XP O/S see here:
How to view and manage event logs in Event Viewer in Windows XP

For W7, I think all that needs to be done to get at it is to Start-->type Event viewer in search box.

 

[Koalabare]

dhn,

This is the content of the Event Viewer:

Level Date and Time Source Event ID Task Category
Error 10/24/2010 10:45:32 AM Application Error 1000 (100) "Faulting application name: TomTomHOMERuntime.exe, version: 1.9.1.3443, time stamp: 0x4a290731
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000374
Fault offset: 0x000cdc9b
Faulting process id: 0xa80
Faulting application start time: 0x01cb7389d7353e57
Faulting application path: C:\Program Files\TomTom HOME 2\xulrunner\TomTomHOMERuntime.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 5a117582-df7d-11df-b679-00270e0fbe03"

 

[dhn]

Try this.........

Download and install the freeware version of Revo Uninstaller from here:
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

and completely uninstall Home.

Then, go here and get a fresh version of Home.

Install & see if issue is resoved.

 

[canderson]

0xc0000374 is the key... usually indicates a "heap" (memory allocation of a sort) corruption.

That's not an uncommon message when running a non-64 bit application on a 64 bit machine. Should be uncommon, but ...

Try running the application in XP compatibility mode and see if that helps.

 

[Koalabare]

dhn, canderson,

Tried all your suggestions to no avail.

Will wait until TT gets back to me tomorrow.

Thanks for your help.

 

[mvl]

Couple more things you can try:

1) Close HOME, go to %appdata%, delete the Tomtom folder, and reopen HOME (you'll need to key in your password again)

2) Install the latest version of MS dotnet here (click "download" on the website).

 

[Koalabare]

To mvl, canderson, dhn,

Thank you all for your help. Sorry to say that none of the suggestions worked.

I have contacted TT Support and they offered the same suggestions, though somewhat later, and none of their's worked either.

I am waiting for another reply from them and will keep all posted as to the results.

UPDATE: Went and deleted Home using Revo Uninstaller in Advanced mode, downloaded and installed a fresh version of Home, performed all the steps required and VOILA, the error has disappeared.

Might want to keep this in mind for future problems involving Home.

Thanks everyone once again............