tomtom Home or Mydrive to upload paid Camper

[gm0vpg]

Hi.... can anyone help please. I have a start 25 which uses Mydrive to update. No issues here. Today I paid to to upgrade the Start25 to the Camper Maps paying 99 UKP. After paying I was directed to install TomTom Home as my model cannot upgrade via TomTom My Drive. I installed TomTom Home. Upon running Home it will not connect to the Start 25 . I can login though. If I run TomTom MyDrive the Start 25 connects no problem. Why on earth it is so complicated is beyond me. The Start 25 updates no problem via My Connect. Thankfully I paid with PayPal with my order showing in my account but not being installed.
I have tried on a second computer which doesn´t have MyConnect installed. I downloaded and installed TomTom Home then ran it, logged and connected the start 25 and it still won´t connect.
Any thoughts appreciated.
atb Neil

 

[Arno]

I am not familiar with the Start 25 and it seems to fall between the cracks when looking for the newest OS http://uk.support.tomtom.com/app/release_notes/type/navkit/locale/en_IE

Could you please go to Settings > Me an my device > About my device and tell us what you see in the second line.

 

[gm0vpg]

I am not familiar with the Start 25 and it seems to fall between the cracks when looking for the newest OS http://uk.support.tomtom.com/app/release_notes/type/navkit/locale/en_IE

Could you please go to Settings > Me an my device > About my device and tell us what you see in the second line.

thanks for the reply. I have now tried an old windows XP computer. When I went to install tomtom Home a message flagged up that it wasn't compatible with the Start 20 series unlike on the windows 10 computer which just detailed the Start 20, no mention of Series. So a red herring there. The Start 25 connects to MyDrive no problem but I cannot see anywhere my Camper Map purchase. Could you help on this one.
FYI Device BQ1337A91403 (0) (6.7)
App. 12.075.3065980.84 (0) (2300, 13/72018), OS 2663383

 

[Arno]

Call Customer support tomorrow.
Do not reply to the machine, wait until a person pick up the line.

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

PS
Welcome to TTF.

I will delete you duplicate thread to follow the replies better.

 

[canderson]

We can definitively state that your "BQ" serial is indeed a Start 25, and that as it is what we call a "Nav3" generation device, it uses MyDrive Connect, NOT Home to manage it.
I was unaware that the non-camper/caravan units were able to handle the camper/caravan maps, though your BQ unit does have 8GB of memory, which will help in that regard.
Definitely give the folks at UK tech support a call tomorrow at the number Arno has supplied to you.

 

[gm0vpg]

thankyou for all the advise and assistance. Not sure how it was resolved. I think there is some delay between buying a product then being able to download it. Today I logged in via MyConnect and there was Camper Europe download waiting for me. It certainly wasn't there last night after I purchased it. All's well that ends well I suppose. Many thanks to all. atb Neil PS I had to unload the standard European map to get the camper map into the Start 25

 

[canderson]

Yes, there would not be room for both maps in internal memory.
Sounds like you're good to go.