Speed camera alerts not working

Discussion in 'TomTom Services' started by rondeco30, Mar 14, 2018.

  1. rondeco30

    rondeco30

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    Hi All,

    I recently had to renew my live services subscription and a few days after my Safety Camera Alerts stopped working, I even plugged it into my PC last night and updated everything but still not working. Any ideas what I can try next?

    T.I.A.
    Ron
     
    rondeco30, Mar 14, 2018
    #1

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  2. rondeco30

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Call support:

    [​IMG] United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Mar 14, 2018
    #2
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  3. rondeco30

    rondeco30

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    OK thanks, I called and backed up my device and performed a hard factory reset as the CS Rep advised, is there any way to test if the camera alerts are working without driving to my nearest camera?
     
    rondeco30, Mar 15, 2018
    #3
  4. rondeco30

    Arno Moderator

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    TomTom Model(s):
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    Don't know your device but if you plan a route past known cameras and then do a Demo you should hear the alert sound.
    On my GO Live 1535 after planing a route tap arrow, tap View route, tap Show route demo.
     
    Arno, Mar 15, 2018
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  5. rondeco30

    rondeco30

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    That worked a treat and alerts seem to be working again now, Thanks for your help.
     
    rondeco30, Mar 15, 2018
    #5
  6. rondeco30

    Arno Moderator

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    Glad you got it sorted.
     
    Arno, Mar 15, 2018
    #6

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