Safety cameras not showing after update.

Discussion in 'Technical Support' started by Hymer754, Jun 10, 2019.

  1. Hymer754

    Hymer754

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    TomTom Model(s):
    Smart media system
    Hi, I have a smart forfour with tomtom media system. I have just done a map update and that seems fine but now if I pass a speed camera I am not getting any alert, was fine before. Also in settings on the car media system the speed camera icon is greyed out so unable to select it. Any ideas please?
     
    Hymer754, Jun 10, 2019
    #1
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  2. Hymer754

    Arno Moderator

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    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Is your speed camera service a paid subscription?
     
    Arno, Jun 11, 2019
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  3. Hymer754

    Hymer754

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    TomTom Model(s):
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    Hi, thanks for your help. As far as I know that shouldn’t be the problem but I will check now you’ve mentioned it.
    Trevor
     
    Hymer754, Jun 11, 2019
    #3
  4. Hymer754

    Arno Moderator

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    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    I did ask the question although on our devices map updates and traffic subscriptions do not go hand in hand.

    This is the first time I see your vehicle mentioned in the forum and hope that another reader has some answers for you.
     
    Arno, Jun 11, 2019
    #4
  5. Hymer754

    canderson Moderator

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    Location:
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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Did a little poking around, and will say that I am thoroughly confused.

    Evidently the Smart Media system comes with 3 years of Live subscription, and that can be renewed, but renewing that doesn't seem to include the 'safety' camera data. That wasn't a surprise since they are separate services, but ... I found no separate safety cam renewal option for that device at the main TT site.

    I would definitely call tech support:
    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    Last edited: Jun 12, 2019
    canderson, Jun 12, 2019
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