Routing through Dartford Tunnel

[Hedgewilly]

Good morning,

I use a GO Expert to drive a truck around the UK.

Based in Kent, I use the Dartford Tunnel often.

Suddenly this week my GO Expert has decided to not route me through the tunnel anymore. I have checked and double checked and triple checked my vehicle dimensions - nothing has changed. 10m long 2.55m wide 4.2m high. 26t gross 10t axle. I have also double and triple checked I haven't got it set to carrying hazardous goods, which I don't. I have also tried resetting the device and updating the device and map with no success.

What's going on here?

Thanks,
Alex

 

[raesewell]

Just go through the tunnel and the GPS will catch up the other side. You have the choice to ignore the GPS.

 

[Willy875]

Good morning,

I use a GO Expert to drive a truck around the UK.

Based in Kent, I use the Dartford Tunnel often.

Suddenly this week my GO Expert has decided to not route me through the tunnel anymore. I have checked and double checked and triple checked my vehicle dimensions - nothing has changed. 10m long 2.55m wide 4.2m high. 26t gross 10t axle. I have also double and triple checked I haven't got it set to carrying hazardous goods, which I don't. I have also tried resetting the device and updating the device and map with no success.

What's going on here?

Thanks,
Alex

A solution tried https://www.tomtomforums.com/threads/routing.33818/#post-201222

 

[Tribesman1369]

Good morning,

I use a GO Expert to drive a truck around the UK.

Based in Kent, I use the Dartford Tunnel often.

Suddenly this week my GO Expert has decided to not route me through the tunnel anymore. I have checked and double checked and triple checked my vehicle dimensions - nothing has changed. 10m long 2.55m wide 4.2m high. 26t gross 10t axle. I have also double and triple checked I haven't got it set to carrying hazardous goods, which I don't. I have also tried resetting the device and updating the device and map with no success.

What's going on here?

Thanks,
Alex

Hello, I'm based in Kent and have been having the exact same issue since updating the TomTom, incredibly annoying. It's avoiding the tunnel because the 7.5t limit is being applied to all lanes. Mines also been crashing with a black screen several times since I updated in the past week. Not happy considering how much it costs.

 

[Tribesman1369]

Also just to add, if you can login to TomTom. You can report this via their MapShare. It's actually pretty quick and easy and the more reports the quicker they'll correct it. https://www.tomtom.com/mapshare/tools/new/mapshare/

 

[Vjulelei]

Same, problem here.
Bigger problem that tomtom don't have proper support team where you could contact them and report issue

 

[Bri]

I

Good morning,

I use a GO Expert to drive a truck around the UK.

Based in Kent, I use the Dartford Tunnel often.

Suddenly this week my GO Expert has decided to not route me through the tunnel anymore. I have checked and double checked and triple checked my vehicle dimensions - nothing has changed. 10m long 2.55m wide 4.2m high. 26t gross 10t axle. I have also double and triple checked I haven't got it set to carrying hazardous goods, which I don't. I have also tried resetting the device and updating the device and map with no success.

What's going on here?

Thanks,
Alex

Hi, I am having the same problem, it's been fine for two years, and I use the Dartford crossing every day. It's trying to send me onto the M20 from Gillingham.

 

[gadori]

Good morning,

I use a GO Expert to drive a truck around the UK.

Based in Kent, I use the Dartford Tunnel often.

Suddenly this week my GO Expert has decided to not route me through the tunnel anymore. I have checked and double checked and triple checked my vehicle dimensions - nothing has changed. 10m long 2.55m wide 4.2m high. 26t gross 10t axle. I have also double and triple checked I haven't got it set to carrying hazardous goods, which I don't. I have also tried resetting the device and updating the device and map with no success.

What's going on here?

Thanks,
Alex

Totally agree!
Reported the serious error 4x.
After 3 months and 2 updates there is no changes.
Now I'm selling my device.

It is ridiculous!

 

[M Stedman]

Good morning,

I use a GO Expert to drive a truck around the UK.

Based in Kent, I use the Dartford Tunnel often.

Suddenly this week my GO Expert has decided to not route me through the tunnel anymore. I have checked and double checked and triple checked my vehicle dimensions - nothing has changed. 10m long 2.55m wide 4.2m high. 26t gross 10t axle. I have also double and triple checked I haven't got it set to carrying hazardous goods, which I don't. I have also tried resetting the device and updating the device and map with no success.

What's going on here?

Thanks,
Alex

 

[M Stedman]

I have exactly the same problem have contacted tom-tom they told me they would talk to their technical team and advise me of a solution or a fix. That was four weeks ago have heard nothing.
Useless.