Our magnetic window holder has stopped sucking to the window. Our TomTom Premium X dates from 2019, so may it is simply worn out.
I saw that it is possible to order a replacement holder through the TomTom website, but that is a set that includes a cable and a power adapter that I don't need. I contacted TomTom customer support to ask if I can just order magnetic window holder without the cable. I got the reply that they don't do that but they did offer me a € 10 discount. Because I really don't want to buy a newer device than our Premium X I decided to order the replacement set with the discount.
My tip for anyone else with a similar problem is to contact TomTom customer service through the chat on their website. They may help you with a discount. He sent me a link to the website that included the discount. I suggested to them to offer the magnetic window holders without cable and adapter because the window holder is a part that seems to break first.
I hope this may help other with similar problems.
I saw that it is possible to order a replacement holder through the TomTom website, but that is a set that includes a cable and a power adapter that I don't need. I contacted TomTom customer support to ask if I can just order magnetic window holder without the cable. I got the reply that they don't do that but they did offer me a € 10 discount. Because I really don't want to buy a newer device than our Premium X I decided to order the replacement set with the discount.
My tip for anyone else with a similar problem is to contact TomTom customer service through the chat on their website. They may help you with a discount. He sent me a link to the website that included the discount. I suggested to them to offer the magnetic window holders without cable and adapter because the window holder is a part that seems to break first.
I hope this may help other with similar problems.
