Rebate Issues and Great Customer Support

Discussion in 'System Configuration and Customization' started by dug320, Feb 19, 2008.

  1. dug320

    dug320

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    Here it is.

    I purchased a TomTom One XL in Canada and took advantage of the 100 dollar rebate. I cut out the UPC and photocopied the receipt. Both items were sent in an envelope to the rebate centre. I know I sent the cardboard UPC because I weighted the envelope and its contents to ensure the correct postage. On February 16, 2008 at 6:48 pm I was notified that my claim was rejected because I included a photocopy o the UPC.

    I dispute this claim and the fun begins ....

    The 866 for claims in the email is automated with no chance to talk to a person. I called TomTom customer support and was greeted with a human. He first told me to call the 866 number and when I told him it was automated he gave the PO Box to send a letter. After telling him that it was a rebate centre he gave me another number to call during business hours.

    TOMTOM has done a good job improving customer support.

    Without being too negative, I would think this lack of accountability is a perfect scenario for fraud. 10 "rejected" rebates is an easy $1000.
     
    dug320, Feb 19, 2008
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  2. dug320

    rorush

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    waiting for rebate as well

    when did you send your rebate in I sent mine in about the 8th of January and still waiting to hear anything they ask for your email so they can contact you when they receive it but haven't heard anything from them
     
    rorush, Feb 19, 2008
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  3. dug320

    Smokiewolf

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    Location:
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    TomTom Model(s):
    ONE v2
    They probably want the original RECIEPT AND UPC, and you should retain copies. I have had to do the same thing with other rebate offers. They want the original documents of everything. Send them the original reciept.
     
    Smokiewolf, Feb 20, 2008
    #3
  4. dug320

    JVRaschi

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    Location:
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    TomTom Model(s):
    one xl
    I've had lots of problems with rebates in the past. Never with TT, but I've never tried. I've been refused rebates a few times from Tmobile. Keep us updated as to what they end up doing for you.
     
    JVRaschi, Feb 20, 2008
    #4
  5. dug320

    DarkPuma Guest

    DarkPuma, Feb 20, 2008
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  6. dug320

    Smokiewolf

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    Location:
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    TomTom Model(s):
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    My one encounter with them was nothing but good. My only complaint was the hold time, and there's not a whole lot they can do about that...
     
    Smokiewolf, Feb 20, 2008
    #6
  7. dug320

    irvinf

    Joined:
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    Location:
    St. Louis, MO
    TomTom Model(s):
    ONE XL*S VIA1605TM
    Sent my rebate in the beginning of December. Received my rebate check toay. Did have a bit of a hassle, was rejected because I did not buy from a authorized vendor. Sent them a copy of the page from TomTom's PDF file.
    Tracked my rebate on the website and received notification my check was mailed Feb. 12th.

    Good Luck!

    Irvinf
     
    irvinf, Feb 21, 2008
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