Problem reinstalling map from computer - XL doesn't see folder


Joined
Oct 16, 2013
Messages
4
TomTom Model(s)
XL
I have a TT XL that came with a "USA & Canada" map. I recently purchased the UK & Ireland map from TT, and before installing it on the XL I used TT Home to move the USA & Canada map to my computer (an iMac) to make room on the device. I can see the USA & Canada files in Finder. I now want to put the USA & Canada map back on the device, so I removed the UK & Ireland map from the device. When I try to "Install Item from Computer" using TT Home, it only offers the UK & Ireland map - it doesn't seem to see the USA & Canada map on the computer. What can I do to get the USA & Canada map back on the device?
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Did you select REMOVE or Copy to Computer for the USA & Canada map?

Can you find the USA & Canada map folder on the computer using Finder?
 
Joined
Oct 16, 2013
Messages
4
TomTom Model(s)
XL
Did you select REMOVE or Copy to Computer for the USA & Canada map?

Can you find the USA & Canada map folder on the computer using Finder?
I used "copy to computer" to move the map from the device, and yes, I can see the USA & Canada map using Finder.
 

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Just use Finder instead of Explorer............
 
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Joined
Oct 16, 2013
Messages
4
TomTom Model(s)
XL
That did the trick - I'm back in business! Thanks very much, dhn - I really appreciate your help!
 
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