- Joined
- Feb 10, 2008
- Messages
- 2
I think I posted this in the wrong area initially, sorry rookie error. I got my new GO 920 on Thursday night and attempted to use the map guarentee, which is supposedly good for a year, to upgrade the Western Euorpean Map which it said I needed. When I attempted to download it I did not have enough space. I was 219mb short. I called Tom Tom and they had me go into the Tom Tom file in my computer and click and drag the old map to my desk top. I attempted again to download and made it to install where I was now 149mb short and it just stopped. Called them again and the guy took me through a number of machinations and told me now I would have more than enough space. This is where I think my problems began. I had to download again and everthing went fine until I got to looking at what maps I had available and I only had the Europe map, not North America or Guam. This was yesterday, Saturday. I called back and after some more machinations they put the North America map into my account which I was able to download and install. I thought this was over but today, Sunday, when I went to use my unit I could not communicate with it verbally. It's not there anymore. It seems the traffic cameras are also missing and who knows what else. I think the Spanish and French languages are missing also and I"m not sure I really care about those. Should I? As they were closed today I guess I'll continue this saga tomorrow after work. This first thing I did when I opened the unit was to back it up so at least I have that. The download of the Western European map was supposed to 1927mb but I only downloaded 1881.6mb. I was told when I inquired about this that the 1927mb is only an estimate. I don't really understand all this so I guess I'm asking those with more knowledge than I what I should be asking Tom Tom tomorrow when I call back. Since I have a backup from day one before any of this started am I in good shape? What would happen if I tried to restore it to that time? Would restore effect the European map I downloaded? I've read here about a new North America update either due or recently released. The last thing I was told was I was good until probably April 2009 so were they telling me to go away and not try to get any more updates. Great forum, thanks for any help or ideas.
