Hello. i'm 14 years old and I love navigators but I have a problem. I have an Tomtom Bridge navigation but my maps are removed after a software update. If I would install new maps via the software update it can only with wifi and not via an sd card. The software update has an size of 14.75 GB. It doesn't fit on my device beacause the device is only 16 gb and not 32gb. Maybe someone can help me.
Maps are removed
- Thread starter Gpslars
- Start date
Hello. Thank you but as you can see on the photo the device has a very big update and I dont know how to reduce the update or update the device via an sd card. If I put and formatted (FAT32) with an europe map file in the device the device takes the update via the server and not via the sd card.
canderson
Moderator
- Joined
- Dec 28, 2007
- Messages
- 13,029
- Location
- Colorado, USA
- TomTom Model(s)
- GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
Sorry for popping in a day late. Holiday planning and all that...
Curious -- where did you get a Bridge unit? They're not very common. Are you the original owner?
I am probably the only one here with any experience with the Bridge devices - have 3 of them - and will try to assist.
First, I need to know whether your device is still connected to TomTom or whether it's connected to Bridgestone for updates. When you boot it up, does it say "TomTom" or "Webfleet"? Knowing this will determine what alternatives are available if we get into serious trouble with the update.
@Willy875
What's being offered to the OP for download is the full Europe map, not a simple firmware update. Installing a "smaller map" isn't an option. The Bridge updates are provided so as to match whatever exists on the device already. The update offered will be either the truck or non-truck version (depending upon which of those is already loaded on the device) of the full existing map set on the device. You don't have the option to select a different download. You get what's being offered. From what I see, this is a full 'non-truck' Europe map version that is being offered.
@Gpslars
One alternative is to strip out any unnecessary content from your Bridge to see if you can make enough space, though with the update at 14.77GB, it will be very tight no matter what we do. As you probably already know, it is a 'partly' open architecture, with the directory structure visible from your PC when you connect it. It is necessary to go to the little 'systray' in the bottom right corner, tap it, and when the options come up, select "USB for charging", then when the menu comes up, select instead "File transfers". The device will reconnect to your PC, and you should see it show up as a storage device on your PC as "TomTom Bridge" or similar. Opening that will show "Internal storage". Select that.
From here, you can see all of the visible part of the file system. Make sure that all of the following folders are empty of any content. Don't delete any folders or subfolders, just any content that may be found in them. Sorry if you'd saved something in any of these, but we're going to need the space. If anything looks peculiar while you are doing this, report back first. These folders may or may not all exist in your device:
- .RecycleBin/.file
- ACRA
- Android/data/com.android.browser/files
- DCIM (will only have files if your Bridge model has a camera)
- Download
- locations
- Movies
- Music
- Notifications
- navkit_tombstones
- Pictures
- Podcasts
- Ringtones
- usr
I should also ask if you've by any chance loaded any other Android apps (via *.apk or whatever method) to this device. These may also be using up significant amounts of valuable space.
Now, I'd be curious if you'd provide information that is in the update-locations file that you should find in the root directory. Open that with your favorite text editor, and please copy/paste the content here. It will likely be something as simple as this example:
{
"schema": "2",
"files": [
{ "file": "package-list.system" },
{ "file": "package-list.content.north-america" }
]
}
Now, on the device itself, select "Menu" / "Settings" / "Maps"
Please take a pic of what you find there, and post it.
These last two will tell us what update should actually be expected for your device.
Last, go to the Android device Settings, and click "Storage / USB" and advise what it says about "xx.xxGB Used of yy.yyGB".
Last edited:
Hello. @canderson
I bought the device on the website: www.maxict.nl but the device was resold because it was returned. It still has warranty according to the website. At first it worked fine but when I performed an update then the maps were gone. Reason: No storage.
The device is set to Owner.
For question 1. If I startup the device the device says 'TomTom'.
Speaking of the info in the folders. All folders are empty and I don't have any apps installed via APK.
The update-locations file is like this:
{
"schema": "2",
"files": [
{ "file": "package-list.system" },
{ "file": "package-list.content.europe" }
]
}
The device used 827 mb of the 14.54 gb.
And it is impossible to go to Menu / settings / maps beacause if I click on 'OK' I get an black screen.
I bought the device on the website: www.maxict.nl but the device was resold because it was returned. It still has warranty according to the website. At first it worked fine but when I performed an update then the maps were gone. Reason: No storage.
The device is set to Owner.
For question 1. If I startup the device the device says 'TomTom'.
Speaking of the info in the folders. All folders are empty and I don't have any apps installed via APK.
The update-locations file is like this:
{
"schema": "2",
"files": [
{ "file": "package-list.system" },
{ "file": "package-list.content.europe" }
]
}
The device used 827 mb of the 14.54 gb.
And it is impossible to go to Menu / settings / maps beacause if I click on 'OK' I get an black screen.
Last edited:
canderson
Moderator
- Joined
- Dec 28, 2007
- Messages
- 13,029
- Location
- Colorado, USA
- TomTom Model(s)
- GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
This has been a problem since Q4 of 2019.
OK - here's the deal ... they're trying tying to push the NDS map set, not the Classic map set, so that tells us what you need even though you can't see what you already have. Generally speaking, they tend to get that part right.
Per the Developer's site ...
"The Europe full map package exceeds 15GB, therefore it will NOT fit on a16GB device. Please remove unwanted regions from the MAP folder and adjust the corresponding details in package-list.content.europe."
This means that you're going to need to manage this in steps, and manually download things and install them in stages. That your firmware version is trying to update to 18.623 as well means that we need to deal with that package first (it will include maps) and then secondarily, the newer map set by itself.
So first, you'll need to download and install the Finetti 18.6 code. This will include a truck version of the full Europe map. That code can be found at https://bridge-files.tomtom.com/release-zips/18.6/update/europe.zip
You'll need to unzip the content of that file into the root of a clean, FAT32 formatted 32GB uSD card. Place the loaded card into your Bridge and reboot the Bridge. The Bridge should note that there is an update waiting, caused by the presence of the files on the uSD card. The update should identify itself as
Once that is done, you'll need to download (again, to your PC, not the Bridge) the more current 23Q4 NDS map file from
and make some adjustments to the download on your PC before transferring to another 32GB uSD card. When we get to that point, let me know and I'll work with you on that. You'll need to exclude items from the map installation in order to get things to fit.
OK - here's the deal ... they're trying tying to push the NDS map set, not the Classic map set, so that tells us what you need even though you can't see what you already have. Generally speaking, they tend to get that part right.
Per the Developer's site ...
"The Europe full map package exceeds 15GB, therefore it will NOT fit on a16GB device. Please remove unwanted regions from the MAP folder and adjust the corresponding details in package-list.content.europe."
This means that you're going to need to manage this in steps, and manually download things and install them in stages. That your firmware version is trying to update to 18.623 as well means that we need to deal with that package first (it will include maps) and then secondarily, the newer map set by itself.
So first, you'll need to download and install the Finetti 18.6 code. This will include a truck version of the full Europe map. That code can be found at https://bridge-files.tomtom.com/release-zips/18.6/update/europe.zip
You'll need to unzip the content of that file into the root of a clean, FAT32 formatted 32GB uSD card. Place the loaded card into your Bridge and reboot the Bridge. The Bridge should note that there is an update waiting, caused by the presence of the files on the uSD card. The update should identify itself as
Once that is done, you'll need to download (again, to your PC, not the Bridge) the more current 23Q4 NDS map file from
and make some adjustments to the download on your PC before transferring to another 32GB uSD card. When we get to that point, let me know and I'll work with you on that. You'll need to exclude items from the map installation in order to get things to fit.
canderson
Moderator
- Joined
- Dec 28, 2007
- Messages
- 13,029
- Location
- Colorado, USA
- TomTom Model(s)
- GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
You will first need to disconnect your device from USB or WiFi so that the server can't be "seen".
Hello @canderson. If I disconnect the device with wifi the device says 'connect to a wifi network to check for software updates' and when i connect to Wifi the device goes automatically takes his updates via the server. I also don't connect the device to USB.
Last edited:
canderson
Moderator
- Joined
- Dec 28, 2007
- Messages
- 13,029
- Location
- Colorado, USA
- TomTom Model(s)
- GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
When disconnected, and when you cold boot the device, it should discover the update on the uSD card.
Are all files from the *.zip extracted to the root of the card? All of the *.ttpkg files should be found in the root of the card.
Are all files from the *.zip extracted to the root of the card? All of the *.ttpkg files should be found in the root of the card.
Hello @canderson. Updating was successful and everything works fine again. Thanks a lot for the help and have a nice day.
canderson
Moderator
- Joined
- Dec 28, 2007
- Messages
- 13,029
- Location
- Colorado, USA
- TomTom Model(s)
- GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
OK! But you're not done just yet!
That updated the firmware for the device, but only provided you the 'old' maps that came with that old firmware.
The next thing we will want to do is get you newer maps. It won't be quite as easy. Are you ready?
That updated the firmware for the device, but only provided you the 'old' maps that came with that old firmware.
The next thing we will want to do is get you newer maps. It won't be quite as easy. Are you ready?
Hello @canderson. Does it mean that I will download new maps from the TomTom website? I have already installed a part of Q4'23 maps and removed the unnecessary maps from the package.list.content.europe file.
canderson
Moderator
- Joined
- Dec 28, 2007
- Messages
- 13,029
- Location
- Colorado, USA
- TomTom Model(s)
- GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
Hey, you're right on top of this! Yes, dealing with the package.list is the way to resolve the problem of the large map set vs. the available memory. If you have picked up the Q4'23 maps and installed them, you've already done what I was going to recommend. Now you also know where to find the updated maps you will need in the future.
Well done! I think you will find that the Bridge is a fantastic device.
If you are interested in using your own custom POI, let me know and I'll explain how the 'locations' directory structure works. You can use regular TomTom *.ov2 custom POI files, and even include your own icons for them. That isn't possible on any of the newer TomTom models. Really sad how many features they're leaving out of the new models now.
Well done! I think you will find that the Bridge is a fantastic device.
If you are interested in using your own custom POI, let me know and I'll explain how the 'locations' directory structure works. You can use regular TomTom *.ov2 custom POI files, and even include your own icons for them. That isn't possible on any of the newer TomTom models. Really sad how many features they're leaving out of the new models now.
Hello @canderson. Thanks again so much for your great help. I think it would be better to create another thread for other questions. But the main problem has been solved. I am going to create another thread for changing the map colors. But still thank you very much. Have a nice day.
Similar Threads
Forum statistics
Latest Threads
-
No GPS on VIA 52
- Started by Gareth_sheep
-
Do you think my Go Premium X is dead
- Started by rondeco30
-
Amigo not seeing current speed limit
- Started by Wibbly
-
Is there any way to add a street and important location to my map
- Started by doctormstein1
-
CHANGE LANGUAGE TO ENGLISH
- Started by wjlelectric
-
Route Directions
- Started by Jancux
-
Clock display is 1hr out TOMTOM RIDER 500
- Started by Niggy
-
GO 2535 - Does hard reset remove map?
- Started by Murspieg
-
Can't reset password for email ("Reset password failed")
- Started by Aphid2020
-
Go 920 start up
- Started by BigL