Map Zone!!!

Discussion in 'Maps and Routing' started by California, May 21, 2014.

  1. California

    California

    Joined:
    Oct 21, 2008
    Messages:
    49
    Likes Received:
    0
    Hello everybody.

    i tried today to update my VIA 1605TM maps US/CA/MEX. but i got a message tell me that i dont have enough space in my GPS. and i was offered to download only 1 MAP. well i got USA Zone map and all went fine. now the question is. what if i have to travel to Mexico or to Canada and no internet connection to download CA/MEX. map what will happen? i mean this is not right.

    Now how can i get the full map back to my GPS? is there anyway? i can add 8Gb Card in there.
    hours ago 3 counties was enough in the internal space now its require 8Gb? thats weird


    Thanks a lot.
     
    California, May 21, 2014
    #1
    1. Advertisements

  2. California

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,885
    Likes Received:
    182
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Toss an 8GB Class 6 uSD card into it and you'll be able to load the whole works without segmentation. Maps have begun to increase in size again due to the addition of more building information and a bunch of other detail.

    Note: NO map can be split across internal + external card. It has to fit in one or the other.

    Out of curiosity - does your serial number begin with WN or WO? WN units are 4GB internal, but WO units are 8GB. I'm not sure whether the WO was ever sold in the U.S. or not, but assuming you have WN, 4GB understand that at some point, internal memory alone won't hold the entire North American (US/Can/MX) map.
     
    canderson, May 21, 2014
    #2
    1. Advertisements

  3. California

    California

    Joined:
    Oct 21, 2008
    Messages:
    49
    Likes Received:
    0
    Hi

    Yes it start with WN. so to get the full map do i have to download all the maps individaul into my sd card or there is a way to download the whole map in one click ? because i cant see where i can download the whole thing it gives me an options to download the maps i want individaul. ??

    Thank you.
     
    California, May 21, 2014
    #3
  4. California

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,885
    Likes Received:
    182
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    I'm not 100% sure which maps you will be offered, but with 8GB available, you should be able to pick up the full North America set as a single download. At present, it is offering you only what it knows will fit on your unit.
     
    canderson, May 21, 2014
    #4
  5. California

    phred13

    Joined:
    May 25, 2014
    Messages:
    3
    Likes Received:
    0
    I'm in a similar bind. I went to update my 1605 with the latest North America maps today and MyDrive told me I didn't have enough room for the entire map. I selected a Map Zone and installed it. Then I discovered I have a slot for a mem card on this device and put in a 8 gb card. MyDirve is now showing both. So I'm good. Except I can't figure out how to remove the Map Zone from internal memory and then install the entire map on the card. Nowhere on MyDrive does this option exist. The only option I see is to install a different Map Zone. Thanks in advance for your help.
     
    Last edited: May 25, 2014
    phred13, May 25, 2014
    #5
  6. California

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,000
    Likes Received:
    443
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Call CS tomorrow and see if they can assist..............

    [​IMG]United States
    866 486 6866
    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EDT
     
    dhn, May 26, 2014
    #6
  7. California

    phred13

    Joined:
    May 25, 2014
    Messages:
    3
    Likes Received:
    0
    Will do on Tuesday (Monday is a Federal holiday in the US) but I was hoping someone here might have the solution sparing me from dealing with CS.
     
    phred13, May 26, 2014
    #7
  8. California

    phred13

    Joined:
    May 25, 2014
    Messages:
    3
    Likes Received:
    0
    Called the 800 number four times today and gave up each time after being on hold twenty minutes. I guess I'll try again tomorrow. Their customer service has really gone downhill from three or four years ago when I could call and get answered within five minutes. And dealt with a US-based rep.

    Update:
    Finally got through after a 30 minute wait. But the tech said that since I have a Map Zone on the internal memory there is no way to add the full map to the external memory. I asked to be escalated to a higher level tech and was refused. "There are only two here now and they don't take calls." I paid for the full map. My device can handle the full map. Why can't I have it?

    I'll be calling US Corporate tomorrow.
     
    Last edited: May 28, 2014
    phred13, May 27, 2014
    #8
  9. California

    mvl Moderator

    Joined:
    Dec 19, 2008
    Messages:
    5,433
    Likes Received:
    61
    Location:
    Boston, MA, USA
    TomTom Model(s):
    GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
    We discussed with our TT contacts a bit.

    There is a MyDrive longstanding bug. The MyDrive software cannot install a full map on SD if a map zone is already installed on internal. If CS identifies you have this bug, they can remotely delete the zone so the software installs a full map on SD. MyDrive zones are new to the North American call center so not all of them are aware of the steps. Call back and ask the CSR to refer to defect # CCARE-1057 if they are unaware of the steps.
     
    mvl, Jun 3, 2014
    #9
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.