MAP UPDATE SERVICE

Discussion in 'TomTom Services' started by ERIC THRONTEN, Jun 27, 2016.

  1. ERIC THRONTEN

    ERIC THRONTEN

    Joined:
    May 27, 2016
    Messages:
    34
    Likes Received:
    1
    TomTom Model(s):
    GO 5100
    Received an email two days ago supposedly from TomTom. Senders address given as “[email protected].
    The e-mail advised me I have a map update and includes a download button for the update.

    The e-mail states that the “notification relates to the Map Update Service Subscription on your device”

    Today rather than download from the e-mail I connected my GO 5100 and logged onto MyDriveConnect expecting a big map update for my Europe, UK & Ireland Map. In the event I only had one update of a few hundred bytes for a community map update!

    This is my first portable sat nav and since buying it a month or so ago I have done several community updates and I believe a significant TomTom software update. None of these were prompted by any e-mail service from TomTom.

    I expected that if there were map updates, community or TomTom “biggies”, then I would see them when logged onto MyDriveConnect, so I suspect that the e-mail may be a scam and have not clicked the e-mail download button.

    Am I right to expect ALL updates, maps and software etc, to be available through MyDriveConnect and to regard this e-mail as a scam and avoid it?
     
    ERIC THRONTEN, Jun 27, 2016
    #1
    1. Advertisements

  2. ERIC THRONTEN

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,089
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Likely NOT a scam at all. Marketing at TomTom tends to send out a mass mailer a few weeks after the latest map release (which is 970 for your device). Just as a reminder...

    If you have 970, I wouldn't worry about it at all.
     
    dhn, Jun 27, 2016
    #2
    1. Advertisements

  3. ERIC THRONTEN

    ERIC THRONTEN

    Joined:
    May 27, 2016
    Messages:
    34
    Likes Received:
    1
    TomTom Model(s):
    GO 5100
    Will connect up my TomTom and login to MyDriveConnect to check. Stupid question maybe (Im a rookie) but how do I go about checking whether it is 970 or not?
     
    ERIC THRONTEN, Jun 27, 2016
    #3
  4. ERIC THRONTEN

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,491
    Likes Received:
    85
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Cannot answer your question with certainty.

    Suggest you open MyDrive again and click n My Content.
    The current map is the 970 version and I think we are still one month away from the 975.
     
    Arno, Jun 27, 2016
    #4
  5. ERIC THRONTEN

    ERIC THRONTEN

    Joined:
    May 27, 2016
    Messages:
    34
    Likes Received:
    1
    TomTom Model(s):
    GO 5100
    Got it Version V9.70
     
    ERIC THRONTEN, Jun 27, 2016
    #5
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.