Apparently there is a growing trend toward premature battery failures on Ones that predate the version 3 units. So says TomTom support.
My One V2 was happily charging up and discharging normally a week ago. About 4 days ago, I noticed that the battery charge indicator was warning me that the charge was nearly depleted. Had I left the unit on somehow? Nope!
An overnight charge seemed to get the unit back to normal. However, as soon as the cable was disconnected, I could see the level dropping rapidly. Additionally, the back of the device felt quite warm. I connected the cable again and started the charging process for a couple of hours. When I disconnected the cable once again, the indicator fell immediately. Last night, the One was stone cold dead and no amount of charging and resetting was helping.
The nice support person I spoke to today hinted at a pattern of failures for the serial numbered/date coded units prior to the version 3 build. She didn't know the cause, but she didn't spend any time asking questions or making me jump through any testing hoops. The RMA'd unit is already on its way to Texas for repair or replacement.
Note... If you have a SiRFFIII chip set equipped One, and you want to stay with that technology, be sure to indicate to the RMA service person that you want your unit repaired...or replaced in kind. Though the RMA-desk person I spoke to assured me that I would get a repair or exact replacement, I was cautioned by the preceding Tech Support person to very specifically make my wishes known. So was it said... So shall it be done...
My One V2 was happily charging up and discharging normally a week ago. About 4 days ago, I noticed that the battery charge indicator was warning me that the charge was nearly depleted. Had I left the unit on somehow? Nope!
An overnight charge seemed to get the unit back to normal. However, as soon as the cable was disconnected, I could see the level dropping rapidly. Additionally, the back of the device felt quite warm. I connected the cable again and started the charging process for a couple of hours. When I disconnected the cable once again, the indicator fell immediately. Last night, the One was stone cold dead and no amount of charging and resetting was helping.
The nice support person I spoke to today hinted at a pattern of failures for the serial numbered/date coded units prior to the version 3 build. She didn't know the cause, but she didn't spend any time asking questions or making me jump through any testing hoops. The RMA'd unit is already on its way to Texas for repair or replacement.
Note... If you have a SiRFFIII chip set equipped One, and you want to stay with that technology, be sure to indicate to the RMA service person that you want your unit repaired...or replaced in kind. Though the RMA-desk person I spoke to assured me that I would get a repair or exact replacement, I was cautioned by the preceding Tech Support person to very specifically make my wishes known. So was it said... So shall it be done...
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