How backup format restore MAC


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Feb 25, 2009
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TomTom Model(s)
All of them :)
In this email you will find a few steps to resolve the issue you have with your TomTom.

In this email you will find a few steps to resolve the issue you have with your TomTom.

Download and install the latest version of TomTom HOME from the following link:

http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2maclatest.dmg

STEP 1. Creating a Manual backup of your TomTom

? Charge your unit for at least two hours (preferably via the home charger).
? Perform a reset on your device. For instructions, see:

TomTom, portable GPS car navigation systems - Support home - Select your product

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:

http://www.tomtom.com/7624

? Copy all of the folders on the TomTom, one by one to the backup folder.
? This can take up to 1 hour to complete depending on the device.
? If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
? If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

You have now made a manual backup of your TomTom.

Please reply back with a list of blue folders that you have managed to successfully copy to your Mac and also reply back with any error messages that you receive at this point.

IMPORTANT: We advise that you follow the next steps ONLY if you have made a successful backup of your device.

STEP 2. Format the hard-disk

? On a Mac, you can format the disk via 'Disk Utility', Select the TomTom drive and select 'MS DOS File System' and click erase.
The application can be found under Applications > Utilities > Disk Utility
? Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
? Perform a reset on your device. For instructions, see:

TomTom, portable GPS car navigation systems - Support home - Select your product

? Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

? Connect your TomTom back to the computer and make sure it is switched on.
? Go to your backup folder on your desktop, double-click to open it. You will see all of your backup folders.
? Copy the folders one by one to the TomTom by coping and then pasting it into the Tomtom.
? Wait for the TomTom to finish copying data and then turn the device off (with the on/off switch).
? Disconnect it from the computer.
? Switch the TomTom back on.

STEP 4. Install the latest application via TomTom HOME on your device:

? Connect the device to the computer and switch it on as soon as it is connected.
? Install the latest software update via TomTom HOME. For instructions see:

TomTom, portable GPS car navigation systems - Support home - Select your product

In Home 2.x if you have already downloaded the update, click on 'Add Maps, traffic Voices etc -> More-> items on my computer', click on the plus symbol to expand the 'Applications' section. Click on 'Add' to install the Application.

? Click on 'Device -> Disconnect Device'.
? Turn the device off (with the on/off switch) and disconnect it from the computer.
? Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your Mac and back again, please let us know and state what error messages, if any, that ocurr.
 
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