In this email you will find a few steps to resolve the issue you have with your TomTom.
In this email you will find a few steps to resolve the issue you have with your TomTom.
Download and install the latest version of TomTom HOME from the following link:
http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2maclatest.dmg
STEP 1. Creating a Manual backup of your TomTom
? Charge your unit for at least two hours (preferably via the home charger).
? Perform a reset on your device. For instructions, see:
TomTom, portable GPS car navigation systems - Support home - Select your product
If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:
http://www.tomtom.com/7624
? Copy all of the folders on the TomTom, one by one to the backup folder.
? This can take up to 1 hour to complete depending on the device.
? If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
? If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.
You have now made a manual backup of your TomTom.
Please reply back with a list of blue folders that you have managed to successfully copy to your Mac and also reply back with any error messages that you receive at this point.
IMPORTANT: We advise that you follow the next steps ONLY if you have made a successful backup of your device.
STEP 2. Format the hard-disk
? On a Mac, you can format the disk via 'Disk Utility', Select the TomTom drive and select 'MS DOS File System' and click erase.
The application can be found under Applications > Utilities > Disk Utility
? Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
? Perform a reset on your device. For instructions, see:
TomTom, portable GPS car navigation systems - Support home - Select your product
? Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.
STEP 3. Restore the Folders to the TomTom
? Connect your TomTom back to the computer and make sure it is switched on.
? Go to your backup folder on your desktop, double-click to open it. You will see all of your backup folders.
? Copy the folders one by one to the TomTom by coping and then pasting it into the Tomtom.
? Wait for the TomTom to finish copying data and then turn the device off (with the on/off switch).
? Disconnect it from the computer.
? Switch the TomTom back on.
STEP 4. Install the latest application via TomTom HOME on your device:
? Connect the device to the computer and switch it on as soon as it is connected.
? Install the latest software update via TomTom HOME. For instructions see:
TomTom, portable GPS car navigation systems - Support home - Select your product
In Home 2.x if you have already downloaded the update, click on 'Add Maps, traffic Voices etc -> More-> items on my computer', click on the plus symbol to expand the 'Applications' section. Click on 'Add' to install the Application.
? Click on 'Device -> Disconnect Device'.
? Turn the device off (with the on/off switch) and disconnect it from the computer.
? Switch your TomTom On to complete the installation.
The Application is now installed, and your TomTom should now be working.
* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your Mac and back again, please let us know and state what error messages, if any, that ocurr.
In this email you will find a few steps to resolve the issue you have with your TomTom.
Download and install the latest version of TomTom HOME from the following link:
http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2maclatest.dmg
STEP 1. Creating a Manual backup of your TomTom
? Charge your unit for at least two hours (preferably via the home charger).
? Perform a reset on your device. For instructions, see:
TomTom, portable GPS car navigation systems - Support home - Select your product
If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:
http://www.tomtom.com/7624
? Copy all of the folders on the TomTom, one by one to the backup folder.
? This can take up to 1 hour to complete depending on the device.
? If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
? If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.
You have now made a manual backup of your TomTom.
Please reply back with a list of blue folders that you have managed to successfully copy to your Mac and also reply back with any error messages that you receive at this point.
IMPORTANT: We advise that you follow the next steps ONLY if you have made a successful backup of your device.
STEP 2. Format the hard-disk
? On a Mac, you can format the disk via 'Disk Utility', Select the TomTom drive and select 'MS DOS File System' and click erase.
The application can be found under Applications > Utilities > Disk Utility
? Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
? Perform a reset on your device. For instructions, see:
TomTom, portable GPS car navigation systems - Support home - Select your product
? Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.
STEP 3. Restore the Folders to the TomTom
? Connect your TomTom back to the computer and make sure it is switched on.
? Go to your backup folder on your desktop, double-click to open it. You will see all of your backup folders.
? Copy the folders one by one to the TomTom by coping and then pasting it into the Tomtom.
? Wait for the TomTom to finish copying data and then turn the device off (with the on/off switch).
? Disconnect it from the computer.
? Switch the TomTom back on.
STEP 4. Install the latest application via TomTom HOME on your device:
? Connect the device to the computer and switch it on as soon as it is connected.
? Install the latest software update via TomTom HOME. For instructions see:
TomTom, portable GPS car navigation systems - Support home - Select your product
In Home 2.x if you have already downloaded the update, click on 'Add Maps, traffic Voices etc -> More-> items on my computer', click on the plus symbol to expand the 'Applications' section. Click on 'Add' to install the Application.
? Click on 'Device -> Disconnect Device'.
? Turn the device off (with the on/off switch) and disconnect it from the computer.
? Switch your TomTom On to complete the installation.
The Application is now installed, and your TomTom should now be working.
* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your Mac and back again, please let us know and state what error messages, if any, that ocurr.
