Home Error after New Map install on 930

[prsmith]

After I installed the latest map (865) on my 930, I am getting this error on HOME when I check for updates. If I cancel the error window, I can eventually complete the download process.

Any thoughts on what I can do to resolve this other than phoning TomTom support

Thanks,
p

ERROR: Internal/Malformed#createItemFromDLL/Internal/Malformed: Exception: We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
Malformed Item info:
name = North America
id = North_America
version = 830.2284
locationType = 1251
metadata =

Severity: 1105
-
Internal/Malformed: Malformed: We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
Bad character in alpha
Bad value: "USA AL Alabama" (type: string)
Severity: 1105
Stack:
0. chrome://tthome/content/logic/model/ttItemFactory.js:43
let wrapper = new Exception(null, newId);
1. chrome://tthome/content/logic/model/ttItemFactory.js:90
var modelitem = this.createItemFromDLL(dllitem, onlyType);
2. chrome://tthome/content/ui/subtask/update/update.js:132
gApplication.homeServices.localNavItems());
3. chrome://tthome/content/logic/ttTask.js:336
successCallback();
4. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
5. chrome://tthome/content/logic/dllUtils.js:73
this._successCallback(this.successText);
6. chrome://tthome/content/logic/dllUtils.js:58
this._success();
7. unknown
8. chrome://tthome/content/logic/ttTask.js:331
errorCallback)
9. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
10. chrome://tthome/content/logic/dllUtils.js:73
this._successCallback(this.successText);
11. chrome://tthome/content/logic/dllUtils.js:58
this._success();

CAUSE: Internal/Malformed: Malformed: We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
Bad character in alpha
Bad value: "USA AL Alabama" (type: string)
Severity: 1105
Stack:
0. chrome://tthome/content/logic/serverinput.js:91
throw new Malformed("Bad character in alpha", uc);
1. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
2. chrome://tthome/content/logic/serverinput.js:197
arrayOut.push(itemCheckFunction(arrayIn));
3. chrome://tthome/content/logic/model/subtype/ttMap.js:144
this._coveredRegions = makeSafe.list(xml.region, makeCallback(makeSafe, makeSafe.alpha));
4. chrome://tthome/content/logic/model/ttNavItem.js:317
this.importFromXML(xml);
5. chrome://tthome/content/logic/model/subtype/ttMap.js:158
ttNavItem.prototype.importFromDLL.apply(this, arguments);
6. chrome://tthome/content/logic/model/ttItemFactory.js:39
result.importFromDLL(item);
7. chrome://tthome/content/logic/model/ttItemFactory.js:90
var modelitem = this.createItemFromDLL(dllitem, onlyType);
8. chrome://tthome/content/ui/subtask/update/update.js:132
gApplication.homeServices.localNavItems());
9. chrome://tthome/content/logic/ttTask.js:336
successCallback();
10. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
11. chrome://tthome/content/logic/dllUtils.js:73
this._successCallback(this.successText);
12. chrome://tthome/content/logic/dllUtils.js:58
this._success();
13. unknown
14. chrome://tthome/content/logic/ttTask.js:331
errorCallback)
15. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
16. chrome://tthome/content/logic/dllUtils.js:73
this._successCallback(this.successText);
17. chrome://tthome/content/logic/dllUtils.js:58
this._success();

Time: Sun, 06 Mar 2011 14:12:26 GMT

 

[dhn]

There's a bug in the version of Home whereby it digs deep into your hard drive and makes reference to maps it really shouldn't be doing.

In your case, if you go here:
C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

You'll probably see an old North_America_830.cab file. If you use Explorer to delete it (or move to another location) the error should stop.

 

[tkraatz]

I stumbled on this thread today and thought it might solve the same problem with my TT. Hooked up to the computer and found a newer verion of Home was available and that solved it.

 

[prsmith]

Worked for me also.

Thanks DHN for the interim fix

pr