Hiya New member today with an ongoing problem

[cooler king]

Please can someone point me in the right direction? I purchase a new 550 Rider over 12 months ago now. I have set up My Drive & have an account, unit paired to headset & phone but I cannot make or receive calls or texts through the unit. This is driving me nuts I have done endless resets & reinstall all to no avail. I really hope someone can help

 

[raesewell]

You need to pair the 550 as a phone and not as a GPS.

 

[cooler king]

You need to pair the 550 as a phone and not as a GPS.

Hi Raesewell
Thanks for your heads up, I not up to speed with things like this. How would I go about doing that?

 

[Kieron M]

Hi there @cooler king -

Are you using an iPhone?
If you pair the Rider with your iPhone WITHOUT the MyDrive app, traffic works perfectly.
You can install the MyDrive app afterwards and use it for routing - but -
just don’t pair your Rider within the MyDrive app.
Traffic will still work, MyDrive routing will work, the only thing that does not work will be the smartphone features (calls/sms) via the Rider. *(See below)**

First of all, go to your iPhone settings, then make sure
1. WiFi is Off.
2. Bluetooth is On.
3. Mobile Data slider switch is to the right and showing a green colour (On).
4. Turn on Personal Hotspot and within the settings, slide “Allow others to Join” to the right which then turns green, then in the popup that follows choose “Bluetooth and USB Only” and NOT “Turn on WiFi”

Essentially, using the “Bluetooth and USB Only” pairing hotspot in your iPhone settings allows a stable connection and has less of a drain on your iPhone’s battery compared to the WiFi hotspot setting.
Next:

1. - Delete the MyDrive app on your iPhone.
2. - Delete old Bluetooth pairings of the Rider on your iPhone.
3. - Connect the Rider to your iPhone via Bluetooth over the standard way (press the “No” request on the gps to download and use the MyDrive app to set up the Bluetooth connection).
4. - DO NOT pair your Rider via the MyDrive app if you later decide to install it.
5. - In your Rider settings, “forget” the current WiFi connection as this will only be required for downloads and likely to take priority over the Bluetooth connection.
6. - Within the Rider Bluetooth menu settings for my connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages or See who is calling and if your headset allows it, High quality (A2DP).
7. - You are still able to install and use the MyDrive app (signed into your account) afterwards and use it for sending destinations/routing but importantly - don’t pair your Rider within the MyDrive app.

The problem lies within the MyDrive app (pairing through the app) which has not been updated for over 2 years.



*Apple introduced new Bluetooth security permissions from iOS 13 and TomTom had tried to modify the MyDrive app to make the two separate Bluetooth connections work effectively for traffic data and calls/texts but is now unlikely to be resolved.



I am using my Rider 500, (Sena 5s communication system and iPhone 12 Pro Max **paired directly for music/calls) as stated above successfully and no loss of the traffic connection.

 

[canderson]

Moving this thread over to the Rider area where more Rider owners are likely to see it.