Not Syncing

[calsgran]

Since the updated My Drive started I have had a problem syncing a route to Rider 550, now its totally refusing to sync Help!

 

[Willy875]

Is your rider correctly connected to Mydrive with the correct identifier for your Tomtom account?

 

[calsgran]

It seems to be.

 

[Willy875]

Try syncing a favorite to see if Mydrive communicates with your GPS.

 

[calsgran]

I’ve tried several just does not sync

 

[canderson]

When you updated your Rider, did it 'forget' your login information for the TT cloud, and did you then have to re-enter your login credentials? If so, there's at least a chance that a character got flubbed. If so, the only way to get your device to forget that information so that you can re-enter it is to do a Factory Reset and then re-enter that information correctly.

 

[calsgran]

Ok all thanks for the help. I deleted everything on My Drive and Tom Tom and swore at it a few times! don't know which worked but finally its working fine.

 

[Willy875]

Ok all thanks for the help. I deleted everything on My Drive and Tom Tom and swore at it a few times! don't know which worked but finally its working fine.

This is because your login ID was not correct.

 

[calsgran]

This is because your login ID was not correct.

Don’t think so I double checked both ends and they showed the same.
There would hav3 been no reason for anything to have changed.
First time I used it after the new program fir my drive I had difficulty getting it to synce, was happening after two or three tries and leaving it alone for some time, this time it just stopped doing it, I still suspect something to do with the new progra.
Hey ho! It’s working now (fingers crossed)

 

[canderson]

Don’t think so I double checked both ends and they showed the same.

How did you 'double check' the passwords, which aren't shown?