MyDrive not syncing with TomTom Go on iPhone


Joined
Jul 21, 2022
Messages
5
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Rider 500
Hi folks, using MyDrive on Mac and iPhone but having problems trying to get routes to sync. If I create a route in MyDrive on the web (on my Mac) it appears in the MyDrive app on the iPhone (so far so good). However, the route never appears on the TomTom Go app on the iPhone. I can create a route on MyDrive on the iPhone and it appears on the TomTom Go app on the iPhone and on the MyDrive on the web (after logging out and back in again). So it appears the problem is that I cannot get routes on MyDrive on the web to sync with TomTom Go on the iPhone (sorry for the long winded post). Does anyone have any ideas. Thanks.
 
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Joined
Jul 21, 2022
Messages
5
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Rider 500
yes logged into everything and for some reason only two of many routes appear on the TomTom Go app (they all appear on my TomTom Rider 400) so its definitely an issue with the TomTom Go app not syncing
 

canderson

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Dec 28, 2007
Messages
11,826
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
Are you using the app to create the routes? If so, can't advise.

If you are creating them on the web (MyDrive), you don't need to run the app to get them to transfer to your device. Especially with iPhones that haven't always played well with TomTom devices over Bluetooth, I recommend just creating a WiFi hotspot on your phone and letting your TomTom access routes and POIs etc that way.
 
Joined
Jul 21, 2022
Messages
5
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Rider 500
Thanks. Think what you're suggesting (hotspot) is to get routes onto a TomTom device, but that's not the problem - my routes are available on the Tomtom Rider 400 but they are NOT available on the Tomtom Go app on the iPhone (maybe indeed the iPhone app is useless)
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,826
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
Ah, completely misread you there. Too many apps!
I'm in kind of an odd situation where my GO app (Android) can't really be connected to my device account, so can't say for sure what happens there.
However, if I connect to the MyDrive web account that is common to my GO app, any route that I save on the MyDrive web page finds itself immediately in the GO app on my phone. Not sure why yours does not.
 
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