Can not route plan with mydrive

[Neoplanwayne]

Hi I have until recently been able to route plan using my drive and then transfer it to my sat nav. But these last few days it comes up saying
Oops a new route can not be planned at this time please try later.
Any help or tips please. Thanks

 

[canderson]

Are you using https://mydrive.tomtom.com/en_gb ?
I am not having any trouble planning a route using that site (as I type here).
Is this still a problem on your end now?

 

[Neoplanwayne]

Not sure if it's a problem my end or not.

 

[Neoplanwayne]

 

[dhn]

Try now. Tomtom has sent a silent fix for the problem.

 

[Neoplanwayne]

Yes that has worked thank you

 

[Neoplanwayne]

What was the problem then

 

[canderson]

Ah. We TOLD them not to call every bit and piece of their software MyDrive! I thought you were talking about the online (web based) MyDrive planner (hence the url I sent to you), not the phone app. Sorry.
Glad you got it sorted on the phone side.