Having problems with my new TOMTOM

[Steve_R]

Hi

I just bought a refurbished XL LIVE IQ ROUTES but I'm having issues with it.

The first is when I power it on, I get an odd screen with the options Stop Start or skip on it. I'm sure this isn't right!!!

The second is none of the live options work, all I ever get is sim card error.

Anybody have any thoughts or suggestions??

Thanks

Steve

 

[dhn]

Can you please let us know what exact model of TomTom you have? There are various LIVE models in the UK.

 

[Steve_R]

Sure

ON the bottom it just says IQ Routes

when I plug it in to the PC it recognises it as TomTom XL LIVE IQ Routes Edition

 

[dhn]

And when you turn it on, what screen does it go to again?

 

[Steve_R]

Its a white screen, split into 3rds almost. Has a T on it.

On top of the T is has the word "skip"

Left hand side of the vertical it says "stop"

Right hand side it says "start"

 

[canderson]

Sounds like there may be a script file installed on it.

Plug in to your PC. Look for a folder in the root called "script". Delete the files within that folder.

 

[Andy_P]

I have seen the exact screen you're seeing...
It's a basic factory check that SHOULD have been removed before sending it out.

However, when I 've seen it, if I select "Start" it does a quick check off the SIM card and then I never see it again.

But if you've got a SIM card issue, then maybe it will keep trying.

Sorry, but I think you might be sending it back....