Go professional 520 “no route possible”

Joined
Feb 15, 2018
Messages
1
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Professional 520
Hello can anyone give an answer to an annoying problem
My new Go professional 520 is up to date in all respects but for some reason when I try to search for
Greenhithe near Dartford in Kent and or
Fawkham near Brands Hatch in Kent all I get is the
“No route possible”

However my old TomTom XX has no such search problems.
Have I wasted £250 or can anyone find a solution.
 
See if support can help:

1f1ec-1f1e7.png
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
 
Since that device contains truck maps, it is possible that one or more restrictions built into the map and/or your truck specification information are preventing some unavoidable part of route from being taken.
Silly and not necessarily relevant example -- if your truck is higher than the only bridge available for access to a destination, you'll get a "No Route Found".
My guess is that you are in that kind of a bind.
We don't have a starting location nor do we have truck specs, nor even what vehicle type you have specified, so we're flying blind here.

Just for grins, re-set your vehicle type to auto instead of truck and see if the route suddenly becomes possible. That would provide a very clear indication of the nature of the problem.
 

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