Corrupted SD smart media system

Discussion in 'Technical Support' started by nikolay167, Dec 27, 2018.

  1. nikolay167

    nikolay167

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    TomTom Model(s):
    smart media system
    Hey!

    I have smart fortwo recently I've tried to update my maps, and during the update, it corrupted official sd card. Could you please tell me, how can i redownload maps?
    I still have 3 month warranty in my smart media connect it cannot see as connected SD card, which means it cannot trigger the updates, so the question is how can i trigger it? Maybe someone will help me to build config files using my s/n?
     
    nikolay167, Dec 27, 2018
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  2. nikolay167

    dhn Moderator

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    If you get no other assistance, there is this (international) number to call:

    [​IMG] Russia
    +31 20 850 1004 (International number, support provided in English only)
    Monday - Friday: from 11:00 to 18:30 Moscow time
     
    dhn, Dec 27, 2018
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    nikolay167 likes this.
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  3. nikolay167

    nikolay167

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    TomTom Model(s):
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    on the picture of smart connect you may see SD card is yellow which means not defined,even though its inside my laptop
     

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    nikolay167, Dec 27, 2018
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  4. nikolay167

    nikolay167

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    TomTom Model(s):
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    is there a way to re-download maps for my serial number and not pay for a new SD card? I've called today UK support, and they have told me that this is a hardware problem, not our problem, a second time when I called them they hangup .. .
     
    nikolay167, Dec 27, 2018
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  5. nikolay167

    nikolay167

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    TomTom Model(s):
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    on the pictures you may see before update and after corrupted update its not even shows version of the map :(
     
    nikolay167, Dec 27, 2018
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