Battery symbol does not show how much it is charged

[Patrick J]

My TomTom premium X shows a battery symbol at the top right which is white and has a lightning symbol through it. That means it is charging.
How can I see how full the battery is?
My older satnav showed an indicator as to how full the battery was but this model seems to show no indicator at all. been through the menu but found nothing.
Can it be set up to show the level of battery charged?

 

[Willy875]

To see your battery charge level in percentage Press the on/off button until you hear the sound of the tamtam and the device restarts and displays a screen with white writing on a black background.

 

[Kieron M]

Hi there @Patrick J -
As you have stated, by tapping the 3 dots Menu icon whilst connected to power, you can see it is charging, but when disconnected, will show an approximate level i.e half full 50%. As Willy875 has stated above, you are only able to view the percentage of the battery whilst in device boot sequence (to achieve this you would also need to tap the power button 3 times very quickly - 3 taps in 1 second - but there is nothing in the GO Premium settings to permanently display a battery percentage level.

 

[Patrick J]

Thank you @Willy875 and @Kieron M for thoes instructions. Found it but a bit of a long winded way to get it.

Certainly an area for improvement in the software. Knowing the battery level is key to moving around and operating and should be available for easy access, not just on a reboot.

Does anyone from TomTom watch these forums for things to improve?

 

[Willy875]

​

Your GO has a maximum battery life of 1 hour, so your GO must remain plugged into a cigarette lighter socket at all times.

 

[Kieron M]

Thank you @Willy875 and @Kieron M for thoes instructions. Found it but a bit of a long winded way to get it.

Certainly an area for improvement in the software. Knowing the battery level is key to moving around and operating and should be available for easy access, not just on a reboot.

Does anyone from TomTom watch these forums for things to improve?

Hi @Patrick J -
TomTom unceremoniously closed down their official forum late last year, citing apparent lack of consumer use, but in reality, more likely to have been another cost cutting exercise as well as their stopping their telephone helpline during Covid times. (Now permanent).
Does TomTom watch this forum? Possibly, as it was noted that TT “spies” were apparently watching the freefall when they trashed their excellent forum.
I would say on balance of previous software updates and improvement, it is very unlikely to be offered on the GO Premium range, but I agree it’s a helpful addition - similar to our mobile phones display.

 

[canderson]

Hi there @Patrick J -
... As Willy875 has stated above, you are only able to view the percentage of the battery whilst in device boot sequence (to achieve this you would also need to tap the power button 3 times very quickly - 3 taps in 1 second ...

The 3 quick taps are ONLY for device recovery procedures! For battery level, one should stop at the black and white diag screen!

 

[Rich_23]

I have a question not an answer. This thread has the title which is very close to an issue I have.
At the weekend I was using my Go Exclusive in my wifes car, holding it in my lap, to keep a check on the traffic along the route. It was supposedly being powering via an USB lead and rear mini power socket. When we reached our destination I discovered that the mini rear socket had not been making propoer contact and the TT Go battery was nearly flat (red battery symbol). Since then I have not been able to get the TT Go to show the battery is charging.
What I have found using the dos boot screen, mentioned many posts above, was that the battery had been recharged on the way home, 4200mV but percentage was showing 6%. The TT Go seems to use this percentage value to illustrate how charged the device is, which means that it believes it has no power and issues a sound warning every time the power is removed from the TT Go rear.
Has anyone come across this issue and any ideas on how to solve it?

 

[dhn]

Use a mains charger for 2 hours.

 

[Willy875]

I have a question not an answer. This thread has the title which is very close to an issue I have.
At the weekend I was using my Go Exclusive in my wifes car, holding it in my lap, to keep a check on the traffic along the route. It was supposedly being powering via an USB lead and rear mini power socket. When we reached our destination I discovered that the mini rear socket had not been making propoer contact and the TT Go battery was nearly flat (red battery symbol). Since then I have not been able to get the TT Go to show the battery is charging.
What I have found using the dos boot screen, mentioned many posts above, was that the battery had been recharged on the way home, 4200mV but percentage was showing 6%. The TT Go seems to use this percentage value to illustrate how charged the device is, which means that it believes it has no power and issues a sound warning every time the power is removed from the TT Go rear.
Has anyone come across this issue and any ideas on how to solve it?

Is your GO plugged into the car's cigarette lighter socket or a USB socket?

 

[TonyGr]

I think you are basically asking the same as I did last August. If so you might find some help in this thread.

Using a USB socket to power a Go Basic (Serial X5.........)

Having recently bought a 2019 Alfa Romeo Giulietta I find it has a USB socket (unlike my previous 2011 Giulietta). Could this be used to power a Go Basic since it location means less trailing cable than using the "cigarette lighter" socket beside the handbrake with the adapter?

www.tomtomforums.com

 

[b4u2]

​

Your GO has a maximum battery life of 1 hour, so your GO must remain plugged into a cigarette lighter socket at all times.

@Willy875
My experience is the battery dies very qucikly because always on charge while in use.
Even when disconnected, 1 hour is very short for this premium device.

 

[canderson]

@Willy875
My experience is the battery dies very qucikly because always on charge while in use.
Even when disconnected, 1 hour is very short for this premium device.

It's a lot of (bright) screen, a cellular connection, and a fair bit of processing power. Battery is sized to handle movement between mounts, transient power loss, etc., not real operation. The battery is something along the lines of 1100~1300mAH, and it can take over 1000mA to power the device... which is why the battery only lasts a little more than twice as long on a PC or automotive USB data port that can only deliver 500mA.

 

[Rich_23]

Is your GO plugged into the car's cigarette lighter socket or a USB socket?

Sorry for the long delay in responding. It was a portable battery back-up pack.
Earlier this week I booted the TT device into the dos boot up screen. I( could see the battery was at 4200mV (I believe this is the full charge level). I noticed that if i left the TT on the battery level dropped slowly (which should happen if electronics and software are working). What did not change was the 6% charge level. I wondered if I let the battery drain down to 3500mV and then I connected the TT to a USB charger, what would happen. It took about 1 hour for the battery to drain to around 3500mV. I connected the TT to a USB charger. I did not reboot the TT and left it on the dos boot up screen. The voltage started to increase and then the % value started to slowly go up. I watched it for a while and both values kept increasing. Result software bug over come. Later when I checked and saw the voltage on the screen was at 4200mV (% value was above 90%) I switched the TT off, waited a few seconds then powered up the TT as normal. When I got to the screen showing the battery level, it was a filled white battery, no longer a red empty battery outline. All good

 

[Rich_23]

I think you are basically asking the same as I did last August. If so you might find some help in this thread.

Using a USB socket to power a Go Basic (Serial X5.........)

Having recently bought a 2019 Alfa Romeo Giulietta I find it has a USB socket (unlike my previous 2011 Giulietta). Could this be used to power a Go Basic since it location means less trailing cable than using the "cigarette lighter" socket beside the handbrake with the adapter?

www.tomtomforums.com

That set of posts are very interesting. I bet most car owners have no idea that the data port supplies a much lower current level. By luck I use the cigarette port by the gear stick in my Volvo, which is not a data port. Data port is in the centre arm rest console. Thanks something learnt.

 

[canderson]

That set of posts are very interesting. I bet most car owners have no idea that the data port supplies a much lower current level. By luck I use the cigarette port by the gear stick in my Volvo, which is not a data port. Data port is in the centre arm rest console. Thanks something learnt.

During use at home, also be aware that the typical Type A USB data port on a PC will also only supply a max of 500mA current. Same problem.