Trucker 6000 just says "battery Empty going to sleep", Not charging & Won't power up.

Discussion in 'Technical Support' started by BRANTY, Jan 19, 2020.

  1. BRANTY

    BRANTY

    Joined:
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    Location:
    Kilnhurst
    TomTom Model(s):
    Trucker 6000, Go live 820, GO PROFESSIONAL 6200 and Go Basic
    Hi Everyone,

    I hope one of you kind people can help with my Problem and thank you in advance.

    i have a tomtom Trucker 6000 & love it but it suddenly turned off while using one day. I presumed it was the charging cradle, then the USB cable after bypassing the cradle & it still didn't charge. I got home replace the USB cable, plugged it in to my computer (also a USB mains plug) & it just says "Battery empty going to sleep".
    I've taken it apart to repair (was hoping for a loose connection or something simple) & am wondering..........
    1.) If a completely knackered battery would stop it powering up while plugged in & on charge ?
    Or
    2.) USB port needs replacing (looks fine) ?
    3.) Is the main P.C.B. knackered ?

    Thank you for your time guys

    Branty :)
     
    BRANTY, Jan 19, 2020
    #1
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  2. BRANTY

    canderson Moderator

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    TomTom Model(s):
    GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
    Your computer only supplies 500mA of current, so a good start is to hook it up to a decent mains charger for a few hours to see if that brings your battery back to life. Use a different cable while you're doing that, or a charger that includes its own cable.
    If that's not working, then the battery is indeed suspect. We haven't seen a Nav4 device have an internal charge circuit failure yet. That used to happen on certain of the older Nav2 devices where a diode would get taken out occasionally, but not on any recent vintage device.
     
    canderson, Jan 19, 2020
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  3. BRANTY

    BRANTY

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    Many Thanks Canderson very much appreciated
     
    BRANTY, Jan 19, 2020
    #3
  4. BRANTY

    marianb

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    TomTom Model(s):
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    I have the same problem with a go6000
    Did you resolve? If so what was the problem. I have replaced the battery but it has made no difference
     
    marianb, Aug 23, 2020
    #4
  5. BRANTY

    canderson Moderator

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    @marianb
    Are you sure your device is getting juice? Is this a problem only on the vehicle dock, or is it also a problem if it is first charged on a mains USB charger?
     
    canderson, Aug 23, 2020
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