"An error has occurred" while updating

[TT193]

I was just updating my TT after about a week or so without updates, and I just received the following error. Any ideas what's causing this, or if it's something wrong with my TT or HOME? Anyone else getting this error? I have a TT 540 WTE with the latest Mac OSX TT HOME software.

Error detail:

ERROR: DesktopLib/InstallToDevice/GetInstallable/InvalidArchive1: This file is invalid (archive file): /Users/XXXX/Documents/TomTom/HOME/Download/complete/safetycamera/Safety_Cameras_-_USA__CAN_-_Free_of_Charge-3/Safety_Cam_US_Canada_TomTom.cab
@ /usr/local/parabuild/etc/build/b1051co/a/u/t/o/CodeBase/Sources/Home/DesktopSuite/../DesktopLib/framework/InstallToDeviceThread.cpp(1080)
<HOME2 version="2.8">
<safetycamera idnum="9444" idurl="http://num1.id.tomtom.com/9444" idstr="Safety_Cam_US_Canada_TomTom" version="9024">
<title lang="en-GB" mimetype="text/plain">Safety Cameras - USA, CAN - Free of Charge</title>
<description lang="en-GB" mimetype="text/plain">The TomTom Safety Camera Service provides audio and visual alerts of dangerous intersections on your route. With this service, you'll know which intersections are monitored by red light cameras. You can even report new or out-of-date safety camera locations quickly and easily from your TomTom device. Upload these locations to the server when you connect to TomTom HOME and receive weekly updates for locations throughout the U.S. and Canada.</description>
<image mimetype="image/gif" url="http://home.tomtom.com/media/safetycamera/icon/icon-camera.gif" usage="icon"/>
<image mimetype="image/png" url="http://home.tomtom.com/media/safetycamera/preview/preview-camera-us.png" usage="preview"/>
<download>
<url location="http://home.tomtom.com/download/Safety_Cam_US_Canada_TomTom.cab?type=poifile&amp;id=359&amp;file=Safety_Cam_US_Canada_TomTom.ov2" content="main" size="69632" downloader="true" qos="0"/>
</download>
<size>69632</size>
<targetdevice models="avn_1_eu_connected avn_1_eu_non_connected beaumont casablanca1024_gl casablanca1024_gl_1v8 casablanca1024_gl_1v8_grey casablanca1024_gl_TTS_1v8 casablanca1024_ss casablanca512_gl casablanca512_ss cork0 cork1024 cork512 dublin_eclipse dublin_toyota gg_1024 gh_1024_tts gi_2048 gj_2048_tts gk_2048_tts gl_2048_tts go300 go500 go510 go520 go530_1024 go530_2048 go540_1024_t_weu go630_2048 go700 go7000 go710 go715 go720 go730_1024 go730_2048 go730_4096 go740_2048_t_us go740_2048_t_weu go750_1024_t_weu go750_1024_weu go750_2048_t_weu go750_2048_weu go750_4096_t_weu go750_4096_weu go750_blue_me_v1 go9000 go910 go920 go930_4096 go940_4096_t_weu go950_4096_t_weu go950_4096_weu go_I90 goclassic gp_2048_tts htc_artemis htc_athena htc_athena_15 htc_blackstone htc_diamond htc_iolite htc_jade htc_kaiser htc_leo htc_omni htc_pb74 htc_pharos htc_platinum htc_polaris htc_raphael htc_rhodium htc_topaz htc_trinity knock1024 limerick0 limerick1024 limerick1024_gl_1v8 limerick1024_tts limerick1024_tts_1v8 limerick512 marigot mobile_S60 mobile_S60v3 mobile_S80 mobile_S90 mobile_UIQ newcastle newcastle2 one one2008_c_1024_m one2008_c_1024_m_tts one2008_c_2048_m one2008_s_1024_m one2008_s_1024_m_tts one2008_s_2048_m one2008_s_512_m one2008_t_1024_m one2008_t_1024_m_tts one2008_t_2048_m one2008_t_2048_m_tts one2008_t_512_m one2009_plus_1024 one2009_plus_1024_tts one2009_plus_2048 one2009_plus_2048_pearl one2009_plus_2048_pearl_tts one2009_plus_2048_tts one2009_plus_us_2048 onev3 palm pocketpc rider rider2 rider3 sgh_i900 smartphone sonyericsson_xperia xa_1024 xb_2048 xc_1024 xd_2048 xf_2048_tts xh_2048_tts xi_2048_tts_us xj_2048_tts_us xk_2048_plus_us xl2008_c_2048_m xl2008_s_1024_m xl2008_s_1024_m_tts xl2008_s_2048_m xl2008_s_2048_m_tts xl2008_t_1024_m xl2008_t_1024_m_b_tts xl2008_t_1024_m_tts xl2008_t_2048_m xl2008_t_2048_m_b xl2008_t_2048_m_tts xl2009_live_eu_2048 xl2009_live_eu_2048_tts xl2009_live_us_2048 xl2009_live_us_2048_tts xl2009_plus_1024 xl2009_plus_1024_tts xl2009_plus_2048 xl2009_plus_2048_tts xl_2048_plus_us xm_2048_plus xn_2048_plus xxl2009_2048_tts_grey xxl2009_plus_2048_black xxl2009_plus_2048_tts_black xxl2010_plus_4096_tts_black"/>
<price free="true"/>
<supplier id="tomtom">
<name>TomTom</name>
<image mimetype="image/png" url="http://home.tomtom.com/media/suppliers/tomtom_supplier_icon.png" usage="icon"/>
</supplier>
</safetycamera>
</HOME2>
in /usr/local/parabuild/etc/build/b1051co/a/u/t/o/CodeBase/Sources/Home/DesktopSuite/../DesktopLib/framework/InstallToDeviceThread.cpp:1080
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Fri, 04 Feb 2011 05:29:38 GMT

Thanks.

 

[canderson]

There's another thread in the XL forum, I think, that makes clear that the most recent safety camera update is problematic for lots of people. Probably bad files being served by TT. Do you updates on whatever else, but deselect the safety cameras for the moment.

 

[zengshengliu]

I got the problem too but looks like they fix it, cause I just update it and it works

 

[Brordo]

Don't think it's fixed yet...my XXL540TM still won't download anything safety camera related. If I try to pick the free one for US/Can the download just errors out...has been doing this for months now. It's sad because everyone I know with an XXL540TM (2 people) has their safety camera option working. I'm thinking there is something screwed with mine. Anyone know how to completely delete the Tomtom and redownload the software only (no backup/restore)...just start clean again with latest app/maps?

 

[canderson]

Nope - still broken. In order to get other updates, just DESELECT the traffic cam data and the remainder of the items shown should come through OK. Just tried to update my 740, and saw the same silliness:

ERROR: -500/#http://home.tomtom.com/download/Saf...y_Cam_US_Canada_TomTom.ov2&muid=WR1469H00982: Error from server: Internal Server Error
Internal Server Error
Error code: HTTP 500
URL: http://home.tomtom.com/download/Saf...ty_Cam_US_Canada_TomTom.ov2&muid=WR1469H00982
Additional information: info = [object]
info.method = [string] GET
info.resumeOffset = [number] 0
info.resumeDownloadEnabled = [boolean] false
info.entityID = [string]
info.file = [string] C:\Documents and Settings\Chris Anderson\My Documents\TomTom\HOME\Downloads\complete\safetycamera\Safety_Cameras_-_USA__CAN_-_Free_of_Charge-33\Safety_Cam_US_Canada_TomTom.cab
info.metaFile = [string] C:\Documents and Settings\Chris Anderson\My Documents\TomTom\HOME\Downloads\temp\23c4bfbe8ca784ce3d7e6393d14fe803.tmp.meta
info.tempFile = [string] C:\Documents and Settings\Chris Anderson\My Documents\TomTom\HOME\Downloads\temp\23c4bfbe8ca784ce3d7e6393d14fe803.tmp

Severity: 1105
Stack:
0. chrome://tthome/content/logic/netutil.js:97
return new ServerError(responseStatusText, -responseStatusCode, aChannel.URI.spec, undefined, additionalInfo);
1. chrome://tthome/content/logic/downloader.js:363
exception = NetUtil.isRequestSuccess(this._channel, aStatus, this._getRequestInfo());

Time: Fri, 22 Apr 2011 22:37:42 GMT

 

[Andy_P]

If it's a corrupt download, you may find you have to delete it all from your PC before you can get new updates. (This also happens with things like the GPS Quickfix files)

GO to C:\Documents and Settings\username\My Documents\TomTom\HOME\Downloads\complete\fuelprice (that's the XP structure, Vista and Win 7 is slightly different) and delete the folders in there.

 

[canderson]

Noting the 500 error in my log, it's clear that it was the server barfing as opposed to a corrupted file on my end. They're having issues still. I never received anything at all.

For the OP's case, though - looks like trouble with a defective *.cab file download from a previous attempt. I'd clear those files out as you suggest or nothing new is likely to show up for a bit.