6200 truck nav wont restore

[Barry2013]

Hi my sat nave has come up on display with a computer screen a Red Cross and a cable to the sat nav. I have tried the drum roll reset to no avail and also tried to restore with no joy any help would be appreciated

 

[canderson]

How to Reset to Defaults - or - Perform 'Recovery' on an Inoperable Device

This section covers two different possibilities with two different techniques: If you wish to reset all features and settings on your device, returning them to their factory defaults, or are asked to do so as a troubleshooting step for a device that is misbehaving, this video outlines the...

www.tomtomforums.com

Use the 2nd procedure for "recovery". First be sure you have the MyDrive Connect app installed on your PC.

If no joy with recovery, please tell us how and where you get stuck in the process.

 

[Barry2013]

I have tried second recovery. The one thing that doesn’t happen is after pressing the power button three times I don’t get a spinning cog, the screen goes blank then the computer and device with a Red Cross in between appears. On the my connect it shows that the device is being recovered but once it hits 100% it reboots the nav but returns to the back to the cross display.

 

[Barry2013]

How to Reset to Defaults - or - Perform 'Recovery' on an Inoperable Device

This section covers two different possibilities with two different techniques: If you wish to reset all features and settings on your device, returning them to their factory defaults, or are asked to do so as a troubleshooting step for a device that is misbehaving, this video outlines the...

www.tomtomforums.com

Use the 2nd procedure for "recovery". First be sure you have the MyDrive Connect app installed on your PC.

If no joy with recovery, please tell us how and where you get stuck in the process

How to Reset to Defaults - or - Perform 'Recovery' on an Inoperable Device

This section covers two different possibilities with two different techniques: If you wish to reset all features and settings on your device, returning them to their factory defaults, or are asked to do so as a troubleshooting step for a device that is misbehaving, this video outlines the...

www.tomtomforums.com

Use the 2nd procedure for "recovery". First be sure you have the MyDrive Connect app installed on your PC.

If no joy with recovery, please tell us how and where you get stuck in the process.

I have tried second recovery. The one thing that doesn’t happen is after pressing the power button three times I don’t get a spinning cog, the screen goes blank then the computer and device with a Red Cross in between appears. On the my connect it shows that the device is being recovered but once it hits 100% it reboots the nav but returns to the back to the cross display.

 

[gazibarev]

100% same problem with the same 6250 device

 

[Willy875]

100% same problem with the same 6250 device

As said in the message above have you tried recovery
if yes, contact Tomtom customer service.

 

[gazibarev]

Yes I tried many times. 100% and same bootloop again and again.

 

[willnz]

I am having the exact problem as you with my go6200. Your attempts mirror my attempts. I attempted to contact customer service but ran into an AI service. Ran around in rings with it, stupid doesnt describe its abilities, but eventually I got the option to get human support after clicking ther thumbs down button several times to tell it I wasnt happy with its help. Clicked on the speak to a human button, described my problem and sent it. I got an automated response saying someone will contact me within 2 days. Tomorrow is 2 days so we will see. If I do get a response and maybe a solution I will let you know what transpired. cheers William