5000 Charging Problems

Discussion in 'Technical Support' started by TSR2, Jun 27, 2018.

  1. TSR2

    TSR2

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    TomTom Model(s):
    5000
    I have two TomTom 5000s. One has been unused for ages, other in regular use. I've been having problems with the current unit, although working perfectly, in that it started to cycle on and off, saying power disconnected shutting down. It could happen several times in one minute. Much tweaking of cable later, no help. The sheer number of on/off messages made me wonder if it was more than a bad contact. Have replaced cable with no improvement. Using windscreen unit 4UUB etc. old unit is no better, though both will run normally from my computer. I've tried cleaning base unit contacts with no result. Is this unit just a set of contacts, or are there potentially some electronics within which may be faulty? Can't find a replacement on the net, would a similar looking '9' prefix unit work?? Any help would be appreciated.
     
    TSR2, Jun 27, 2018
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  2. TSR2

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    Welcome to TomTomForums.

    If it runs OK while connected to the PC I wonder if there are some problems with the Cigarette Lighter Adapter or the cable you are using in the car.
    Could you try a different adapter?
     
    Arno, Jun 27, 2018
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  3. TSR2

    TSR2

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    TomTom Model(s):
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    Hi Arno. Many thanks for your input. I have tried the device in two different cars and with three USB adapters to my complete satisfaction that neither the adapter or cable is at fault I'm afraid.
     
    TSR2, Jun 27, 2018
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  4. TSR2

    Arno Moderator

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    I am at a loss then as I can only presume it to be the cable or adapter if it charges when conneected to the PC but not in the car.
     
    Arno, Jun 27, 2018
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  5. TSR2

    TSR2

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    Well, I think my only option is to blame the windscreen unit as I know the cable is ok. As I have two units, buying a third would definitely be a last resort! Thanks again Arno, that's been very helpful.
     
    TSR2, Jun 27, 2018
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  6. TSR2

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    Have you talked to TomTom Customer Support?

    [​IMG] United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    Arno, Jun 27, 2018
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  7. TSR2

    TSR2

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    No I haven't, but maybe I will. Thanks.
     
    TSR2, Jun 27, 2018
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