5000 Charging Problems


Joined
Jun 27, 2018
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
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5000
I have two TomTom 5000s. One has been unused for ages, other in regular use. I've been having problems with the current unit, although working perfectly, in that it started to cycle on and off, saying power disconnected shutting down. It could happen several times in one minute. Much tweaking of cable later, no help. The sheer number of on/off messages made me wonder if it was more than a bad contact. Have replaced cable with no improvement. Using windscreen unit 4UUB etc. old unit is no better, though both will run normally from my computer. I've tried cleaning base unit contacts with no result. Is this unit just a set of contacts, or are there potentially some electronics within which may be faulty? Can't find a replacement on the net, would a similar looking '9' prefix unit work?? Any help would be appreciated.
 
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Arno

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930; GO 620; Start 63
... though both will run normally from my computer.
Welcome to TomTomForums.

If it runs OK while connected to the PC I wonder if there are some problems with the Cigarette Lighter Adapter or the cable you are using in the car.
Could you try a different adapter?
 
Joined
Jun 27, 2018
Messages
4
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
5000
Welcome to TomTomForums.

If it runs OK while connected to the PC I wonder if there are some problems with the Cigarette Lighter Adapter or the cable you are using in the car.
Could you try a different adapter?

Hi Arno. Many thanks for your input. I have tried the device in two different cars and with three USB adapters to my complete satisfaction that neither the adapter or cable is at fault I'm afraid.
 

Arno

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TomTom Model(s)
930; GO 620; Start 63
I have tried the device in two different cars and with three USB adapters to my complete satisfaction that neither the adapter or cable is at fault I'm afraid.
I am at a loss then as I can only presume it to be the cable or adapter if it charges when conneected to the PC but not in the car.
 
Joined
Jun 27, 2018
Messages
4
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
5000
I am at a loss then as I can only presume it to be the cable or adapter if it charges when conneected to the PC but not in the car.
Well, I think my only option is to blame the windscreen unit as I know the cable is ok. As I have two units, buying a third would definitely be a last resort! Thanks again Arno, that's been very helpful.
 

Arno

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Joined
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Messages
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Location
Toronto - Pickering, ON
Country
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TomTom Model(s)
930; GO 620; Start 63
Have you talked to TomTom Customer Support?

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
 
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Joined
Jun 27, 2018
Messages
4
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
5000
Have you talked to TomTom Customer Support?

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
No I haven't, but maybe I will. Thanks.
 

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