Warning about purchasing directly from TomTom

Joined
Aug 24, 2023
Messages
8
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Go DIscover 7" (12m old)
I was impressed with the details of the new TT go Navigation device and a bought a 7” direct from TomTom. Despite stating delivery was within a few business days, it took two weeks to arrive.

it was far worse than my previous device, (which also uses bluetooth or phone hotspot Wi-Fi) it wouldn’t connect via Bluetooth to the phone, and to use Wi-Fi from the phone’s hotspot, I had to go into the settings - Wi-Fi menu each time, so I sent it back as faulty. They sent a UPS label to use, it was going to Romania.

it was posted on 24 April and didn’t arrive till 7 May. But I have had no communication a week later, and emails about the refund go unanswered. I fear I’m going to have to get the money back from my credit card.

with slow delivery, slow returns and no refunds, I recommend buying from Amazon etc if you want a new device. But with the backward steps of no Bluetooth connection working and no auto acceptance of Wi-Fi, the very latest series are not really great anyway.
 
I was impressed with the details of the new TT go Navigation device and a bought a 7” direct from TomTom. Despite stating delivery was within a few business days, it took two weeks to arrive.
.

it was posted on 24 April and didn’t arrive till 7 May. But I have had no communication a week later, and emails about the refund go unanswered. I fear I’m going to have to get the money back from my credit card.
.
Has anyone else from the uk had bad experiences in returning items to TomTom? Or found customer services really very poor?
 
Normally you have 14 days after purchases to request a refund after 14 days either the device and repair if it is not repairable he will give you another one.

Tomtom support told you what about the device.

I find it strange that he doesn't answer you because Tomtom is not quick but he answers.
 

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