Warning about purchasing directly from TomTom

[martin-UK-WM]

I was impressed with the details of the new TT go Navigation device and a bought a 7” direct from TomTom. Despite stating delivery was within a few business days, it took two weeks to arrive.

it was far worse than my previous device, (which also uses bluetooth or phone hotspot Wi-Fi) it wouldn’t connect via Bluetooth to the phone, and to use Wi-Fi from the phone’s hotspot, I had to go into the settings - Wi-Fi menu each time, so I sent it back as faulty. They sent a UPS label to use, it was going to Romania.

it was posted on 24 April and didn’t arrive till 7 May. But I have had no communication a week later, and emails about the refund go unanswered. I fear I’m going to have to get the money back from my credit card.

with slow delivery, slow returns and no refunds, I recommend buying from Amazon etc if you want a new device. But with the backward steps of no Bluetooth connection working and no auto acceptance of Wi-Fi, the very latest series are not really great anyway.

 

[martin-UK-WM]

I was impressed with the details of the new TT go Navigation device and a bought a 7” direct from TomTom. Despite stating delivery was within a few business days, it took two weeks to arrive.
.

it was posted on 24 April and didn’t arrive till 7 May. But I have had no communication a week later, and emails about the refund go unanswered. I fear I’m going to have to get the money back from my credit card.
.

Has anyone else from the uk had bad experiences in returning items to TomTom? Or found customer services really very poor?

 

[Willy875]

Normally you have 14 days after purchases to request a refund after 14 days either the device and repair if it is not repairable he will give you another one.

Tomtom support told you what about the device.

I find it strange that he doesn't answer you because Tomtom is not quick but he answers.

 

[Johnld]

Has anyone else from the uk had bad experiences in returning items to TomTom? Or found customer services really very poor?

 

[Johnld]

I had similar problem with both delivery and customer support from TomTom

To cut a long story short over 6 weeks I had 2 TomTom Go Superiors replaced and finally got a refund

I did buy a new TomTom from Halfords but it still had a problem with the battery discharging when in Sleep mode

This problem is still ongoing and Tom Tom refuse to accept there is a software issue

There is a tread on this problem on the forum

Look for the thread Go Superior Sleep Function

My Ticket with TomTom started on 12 April and TomTom are simply going over the same ground again and again