VIA 1500 LM Not Updating Maps

Discussion in 'Maps and Routing' started by NoWhereMan, May 29, 2014.

  1. NoWhereMan

    NoWhereMan

    Joined:
    Aug 1, 2009
    Messages:
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    Location:
    US
    TomTom Model(s):
    VIA 1500M; One 3rd Edition
    I see the latest map is 930 but I have 925 and I'm not getting my lifetime free map updates. Can anyone tell me why?

    Thanks
     
    NoWhereMan, May 29, 2014
    #1
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  2. NoWhereMan

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,023
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Did you ever register your lifetime maps? Call CS:
    [​IMG]United States
    866 486 6866
    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EDT


    Also, does your device have a micro sdhc card slot? If not, you'll only be able to download a zoned map, not the complete one if your map is USA_Canada. If it is just US, you may be ok.
     
    dhn, May 29, 2014
    #2
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  3. NoWhereMan

    NoWhereMan

    Joined:
    Aug 1, 2009
    Messages:
    63
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    Location:
    US
    TomTom Model(s):
    VIA 1500M; One 3rd Edition
    I'm sure I registered it but I can't remember. I've had it about 4 months or so and got one map shortly after I bought it but nothing since. I do not have a micro card slot and only USA map.
     
    NoWhereMan, May 31, 2014
    #3
  4. NoWhereMan

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,023
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    445
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Make the call then. The map you got may have been the Latest Map Guarantee.
     
    dhn, May 31, 2014
    #4
  5. NoWhereMan

    NoWhereMan

    Joined:
    Aug 1, 2009
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    63
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    Location:
    US
    TomTom Model(s):
    VIA 1500M; One 3rd Edition
    Called today and got it all straight. Thanks much.
     
    NoWhereMan, Jun 1, 2014
    #5
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