Unable to log in

Joined
May 14, 2026
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
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Download to tablet
I would throttle the chat box if I could.
I have an obsolete bt email address. I cannot reset the password , so can't log in. All chat box does is tell me to get in touch with customer support, I need to be logged in!
Infuriating.
Ive got a Gmail address but as I've previously registered, chat box keep sending me in circles and won't let me get past reset password- which I can't do because I can't log in!
 
If you do not have a current subscription, create a new TomTom account with a new email address and a new password.
 

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