tomtom via135 - shuts down after voice instructions


Joined
Sep 2, 2013
Messages
5
hi can someone help me i have a new via135 model but everytime it uses its voice system my device shutsdown..thanks
 
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dhn

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Joined
Oct 1, 2007
Messages
23,245
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
 
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canderson

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Joined
Dec 28, 2007
Messages
11,531
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Are you 100% certain that you've got solid external power to the unit? You don't see the little battery indicator in the lower left of the screen, do you?
 
Joined
Sep 2, 2013
Messages
5
hi,today i used it for half an hour and it switched off after it used voice that ive arrived at my destination at 90 percent battery
 
Joined
Feb 11, 2011
Messages
4,683
Location
London, UK.
TomTom Model(s)
Go520,720,XL Live, Start60,Go940,950,1000,1005,New500,New5000
hi,today i used it for half an hour and it switched off after it used voice that ive arrived at my destination at 90 percent battery
That sounds like you are still using it on battery power. If so, please humour us and try it on external power, just as an experiment.
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,531
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Agreed, Andy. It sounds like he has a power issue.

Again, to the OP: "Are you 100% certain that you've got solid external power to the unit? You don't see the little battery indicator in the lower left of the screen, do you?"
 

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