TomTom VIA 1605 Is Not Able To Connect At All

Discussion in 'TomTom Home and MyTomTom Software' started by Woodenigloo, Jun 4, 2016.

  1. Woodenigloo

    Woodenigloo

    Joined:
    Jun 24, 2011
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    Location:
    United States
    TomTom Model(s):
    VIA 1605M RV / XL335M
    I'm using Windows 7 and when I plug in the Tom Tom Via 1605 usb, the screen always says "not connected" I'm thinking it must be related to the software that was downloaded to my computer (MyDriveConnect) Is there an older version that I can download on the web or something???

    Thanks in advance for your help or ideas,

    Woodenigloo
     
    Woodenigloo, Jun 4, 2016
    #1
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  2. Woodenigloo

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    720; 1535 LIVE; Via 1605; Go 50; Go 520
    Shouldn't be a problem with the version of MyDriveConnect. Something else is at play here. See here:

    https://en.discussions.tomtom.com/g...q-mydrive-connect-troubleshooting-tips-442918

    http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

    https://support.microsoft.com/en-gb/mats/hardware_device_problems

    https://uk.support.tomtom.com/app/answers/detail/a_id/19190

    and then there is Support:

    United States
    866 486 6866
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    Saturday: 10:00 a.m. to 6:00 p.m EST

    Further, make sure an anti-virus or firewall is not blocking proper transmission. Also, are you using the cable that came with the device? Does the device show as charging in an automobile?

    Anyway, stuff for you to look at ....
     
    dhn, Jun 4, 2016
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  3. Woodenigloo

    Arno Moderator

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    Location:
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    Just s thought, if the 1605 is new to you, did you set up a different eMail address from your XL335?
     
    Arno, Jun 4, 2016
    #3
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