TomTom GO500 switching off/won't switch on

Discussion in 'Technical Support' started by jr_davy, Aug 27, 2018.

  1. jr_davy

    jr_davy

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    TomTom Model(s):
    GO500
    My TomTom GO500 has taken to switching itself off randomly during a journey, or won't even switch on in the first place. Usually complaining of no battery, even though it's plugged in - using the cable and connector provided, into the cigarette lighter. Have tried alternative cable, portable battery pack, with and without the mount and the same thing happens. Any suggestions/advice, or do I just give it up and look for a new one? It's about 4-5 years old I think.
     
    jr_davy, Aug 27, 2018
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  2. jr_davy

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Do other items charge properly when using the same cig lighter outlet?
     
    dhn, Aug 27, 2018
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  3. jr_davy

    jr_davy

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    TomTom Model(s):
    GO500
    Yes. Sorry should have said tried that too - phone charges fine
     
    jr_davy, Aug 28, 2018
    #3
  4. jr_davy

    dhn Moderator

    Joined:
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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Might be a failing battery. Also, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
     
    dhn, Aug 28, 2018
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