Tomtom Go Expert

[dlinny195]

Good afternoon everyone. I can't add my navigator to my personal account cabinet. I have attached a screenshot. Earlier in the circled place was my Go Expert, but I accidentally deleted it. How do I fix it?

 

[Willy875]

Hi

Have you tried this FAQ: to add a device to your account. https://help.tomtom.com/hc/en-gb/articles/360013959619-Associer-votre-GPS-à-votre-compte-TomTom

 

[dlinny195]

Yes, I've tried that many times. The thing is that this navigator was linked to this account. But I accidentally deleted it from my list of devices. Now I can't get it back.

 

[Willy875]

If you can't add it to your account.

The solution is to create a new Tomtom account with a new email address.

 

[dlinny195]

I tried this one too. New email address+new shipping address. It doesn't work. When selecting "Add device" I am still redirected to the page with the description of My Drive Connect and so on.... Nothing changes. I have no possibility to choose from the offered devices and then enter the serial number.

 

[Willy875]

Have you tried removing Mydrive connect on your computer and then reinstalling Mydrive connect adds your GO.

GO Expert does not need Mydrive Connect to perform updates.

If the problem persists, contact Tomtom customer service for help.

 

[dlinny195]

Спасибо за ответ на мой вопрос. Но мне действительно придется связаться со службой поддержки клиентов Tom Tom(

 

[dlinny195]

Thank you for responding to my question. But I will really have to contact Tom Tom customer service(