Rider 550 Delete POI files

Discussion in 'TomTom Services' started by Levisp, Sep 8, 2018.

  1. Levisp

    Levisp

    Joined:
    Aug 10, 2018
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    Mobile App
    You would think this is easy but I have searched and found nothing to help me. My new Rider 550 has pre-installed some POI files which I want to delete. They do not show up in MyDrive only on device. How can you delete them ?
     
    Levisp, Sep 8, 2018
    #1

    1. Advertisements

  2. Levisp

    skiman922

    Joined:
    Jun 12, 2019
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    rider 550
    My new rider 550 has the same issue. It has pre-installed or imported POI's that are grayed out and can't be deleted. They are all in Europe 3000 miles away and of no use to me. Does anyone know how to delete them?
     
    skiman922, Jun 12, 2019
    #2

    1. Advertisements

  3. Levisp

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,418
    Likes Received:
    82
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Being greyed out means they are not accessible on your current map.
    As a guess only, I would make the Europe map active and see if you can delete them from there.

    I do not know if they would show in the Route Planner (web) where they could be delete too.
     
    Arno, Jun 12, 2019
    #3
  4. Levisp

    skiman922

    Joined:
    Jun 12, 2019
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    rider 550
    Thanks Arno. I tried changing maps but the POI's are still greyed out. I guess I'll just have to live with it and ignore them. It seems like a waste of memory space though.
     
    skiman922, Jun 12, 2019
    #4
  5. Levisp

    skiman922

    Joined:
    Jun 12, 2019
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    rider 550
    BTW they do not show on the mydrive website. Only on my Rider
     
    skiman922, Jun 12, 2019
    #5
  6. Levisp

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,418
    Likes Received:
    82
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Let's see what canderson or dhn or another end user will say about that.
    At this time my two devices are on another system and I cannot duplicate yours.
     
    Arno, Jun 12, 2019
    #6
  7. Levisp

    skiman922

    Joined:
    Jun 12, 2019
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    rider 550
    I contacted tech support and they said this was due to a glitch on their end. Those POI's were not supposed to be on the north American site. There are now removed.
     
    skiman922, Jun 13, 2019
    #7
  8. Levisp

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,418
    Likes Received:
    82
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Good you got it sorted.
    Thanks for the feedback.
     
    Arno, Jun 13, 2019
    #8
  9. Levisp

    GeoMotoJoe

    Joined:
    Sep 13, 2019
    Messages:
    1
    Likes Received:
    0
    TomTom Model(s):
    Rider 550
    I've updated software & maps a few times but these European poi files are still on my Rider 550 (North America).

    How do I delete these poi files?

    Joe
     
    GeoMotoJoe, Sep 13, 2019
    #9
  10. Levisp

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,418
    Likes Received:
    82
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Welcome to TomTomForums, Joe.

    The answer to your question might be in your quote of akiman922.
    They may have only removed those on devices from users who called in.
     
    Arno, Sep 14, 2019
    #10

    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads

  1. Delete text to speech files from 920 map

  2. 2 week old Tom Tom GO 920 FS: $550 firm - $550 (Toronto)

  3. Can i just delete the old map in computer files?

  4. How to delete files from 340S

  5. 855 USA Map, delete temp files stuck download?

  6. Safe to delete these files?

  7. Red X but cannot delete or copy files from XL

  8. TomTom Delete Disable Destroy Files

Loading...